Hi Ellie,

I have experienced this same issue, and for my situation it was due to extended characters within the footer. Because of this, I see this as being due to MS Word limitations rather than a Studio bug. Here's how I was able to fix it:

1) Unzip the DOCX file. There should be a number of files contained within the DOCX. Inside the 'word' subfolder, you should see a document.xml file.

2) Open document.xml inside a text editor, preferably something like Notepad++. Go to Line: 2, Col: 3278. You can see what Column you are in in the bottom right-hand corner of the interface. This is shown here from Notepad++:

3) If there is an extended character at this location, replace it with a non-extended EN character.

4) Zip all files back up and change the extension from .zip to .docx

5) If you have replaced any characters, replace them back to the extended characters in Word.

Please let me know if this works.


Thank you
Luke

Hi Ellie,

I have experienced this same issue, and for my situation it was due to extended characters within the footer. Because of this, I see this as being due to MS Word limitations rather than a Studio bug. Here's how I was able to fix it:

1) Unzip the DOCX file. There should be a number of files contained within the DOCX. Inside the 'word' subfolder, you should see a document.xml file.

2) Open document.xml inside a text editor, preferably something like Notepad++. Go to Line: 2, Col: 3278. You can see what Column you are in in the bottom right-hand corner of the interface. This is shown here from Notepad++:

3) If there is an extended character at this location, replace it with a non-extended EN character.

4) Zip all files back up and change the extension from .zip to .docx

5) If you have replaced any characters, replace them back to the extended characters in Word.

Please let me know if this works.


Thank you
Luke