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MS Word: Can't open file - xml parsing error

ELLIE FRANCE

 I have completed a translation and am trying to save the target file and view it. It won't open and shows this error message: We're sorry. We can't open XXX file because we found a problem with its contents. Details: Xml parsing error. Location: Part:/word/document.xml, Line:2, Column: 3278

 

Can anyone help please?
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  • 0

    Hi Ellie,

    I have experienced this same issue, and for my situation it was due to extended characters within the footer. Because of this, I see this as being due to MS Word limitations rather than a Studio bug. Here's how I was able to fix it:

    1) Unzip the DOCX file. There should be a number of files contained within the DOCX. Inside the 'word' subfolder, you should see a document.xml file.

    2) Open document.xml inside a text editor, preferably something like Notepad++. Go to Line: 2, Col: 3278. You can see what Column you are in in the bottom right-hand corner of the interface. This is shown here from Notepad++:



    3) If there is an extended character at this location, replace it with a non-extended EN character.

    4) Zip all files back up and change the extension from .zip to .docx

    5) If you have replaced any characters, replace them back to the extended characters in Word.

    Please let me know if this works.


    Thank you
    Luke
  • 0 in reply to Luke Hipsher
    I like your answer because it addresses the fact that there's some problem with the XML. I do believe, though, it's a STUDIO PROBLEM, because their parser should be careful not to spoil the tags. In my case, it's the very first time I've had this error, and it has happened after activating the "Allow Source Editing" option to correct some segments that were incorrectly separated. I loved having the ability to merge and split at will, but now I'm stuck with this file which contains an xml error I cannot figure how to fix.

    As every file is different, instead of telling us the column in which you found YOUR error, would you mind telling us what tag or kind of info was that? I assume it's now obvious in the picture.

    Thanks a lot for yor help.
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  • 0 in reply to Luke Hipsher
    I like your answer because it addresses the fact that there's some problem with the XML. I do believe, though, it's a STUDIO PROBLEM, because their parser should be careful not to spoil the tags. In my case, it's the very first time I've had this error, and it has happened after activating the "Allow Source Editing" option to correct some segments that were incorrectly separated. I loved having the ability to merge and split at will, but now I'm stuck with this file which contains an xml error I cannot figure how to fix.

    As every file is different, instead of telling us the column in which you found YOUR error, would you mind telling us what tag or kind of info was that? I assume it's now obvious in the picture.

    Thanks a lot for yor help.
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