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series of error messages following erroneous keystroke combination

Lianne van de Ven

Instead of typing the intended word, I did an unknown keystroke combination which threw Studio 2015 in a series of error messages. 
I am going to reboot and see if that helps, but it is not the first time this happens.

1) Does this happen to others sometimes too? 
2) Is it possible to find out what happened? Can I find out which keystroke is subject to this vulnerability so I can change it, or was it just random?
3) What is the best solution when this happens?

Here is the series of errors in the order that they appeared. Studio closed and opened repeatedly, and, as you can see, text on the buttons was even missing in the first few errors.
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    Hi Lianne,

    Wow!!  I've never seen a sequence like this before.  If this happens again can you do two things?

    1. Save the error stacks for each one in case this helps;
    2. And also save a copy of the log files;
      File -> View Log File
      Just save this as a text file

    Then send these to us.  You can email pfilkin@sdl.com with them, or place on dropbox if they are too large to email.

    On the problem itself... I'm not really sure.  But I'd be inclined to do a Studio reset and see if this helps.  

    You may have to do a Studio reset and it might help. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    Maybe  has a better suggestion, but if not I think this would be a good starting point.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Thanks for your quick reply, Paul. It seems the system reboot does not help, so I will reset Studio.

    It seems that I cannot even save the error log. I can't make any selection for the folder or file name and nothing happens when I click the save button.
  • 0 in reply to Lianne van de Ven

    Hi Paul,

    It has been challenging to recreate my custom settings (under the stress of a pending deadline). I have quite a few of them (colors for the score column, keyboard shortcuts, and lay-out) that I am used to work with automatically, and wanted to get back before continuing the project. I was able to copy these custom color settings out of the previous UserSettings.xml, and for some reason I struggled with the All and Specific Language Pair settings (I forgot how I had those) which was resolved, but things are still not running as it should.

    There appears to be a (major) problem with anything Termbase related. I have 4 Termbases active in the project, and as soon as I touch any of the terminology panes (Viewer, Search, Recognition), the blue Windows circle starts spinning and Studio is hanging indefinitely and I have to close Studio with the task manager. This way I cannot create an error log either. This is a challenge because I use a lot of terminology, while none of it is recognized (with the red line - and from what I understand, Studio should do this automatically). Adding a new term also leads to Studio hanging. If I remember well, this might have started happening (once or twice) after the original crash and before I was getting the additional error messages one after another - but I am not sure anymore. 

    Do you have any suggestion how to move from here?

    Best regards,
    Lianne
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  • 0 in reply to Lianne van de Ven

    Hi Paul,

    It has been challenging to recreate my custom settings (under the stress of a pending deadline). I have quite a few of them (colors for the score column, keyboard shortcuts, and lay-out) that I am used to work with automatically, and wanted to get back before continuing the project. I was able to copy these custom color settings out of the previous UserSettings.xml, and for some reason I struggled with the All and Specific Language Pair settings (I forgot how I had those) which was resolved, but things are still not running as it should.

    There appears to be a (major) problem with anything Termbase related. I have 4 Termbases active in the project, and as soon as I touch any of the terminology panes (Viewer, Search, Recognition), the blue Windows circle starts spinning and Studio is hanging indefinitely and I have to close Studio with the task manager. This way I cannot create an error log either. This is a challenge because I use a lot of terminology, while none of it is recognized (with the red line - and from what I understand, Studio should do this automatically). Adding a new term also leads to Studio hanging. If I remember well, this might have started happening (once or twice) after the original crash and before I was getting the additional error messages one after another - but I am not sure anymore. 

    Do you have any suggestion how to move from here?

    Best regards,
    Lianne
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