It seems I have run out of characters under the free plan, so I wanted to buy a Basic subscription, as I thought I'd seen on my laptop that the Basic plan includes 2 adaptive engines, but not I'm looking at the plan page on my main computer and there are no adaptive engines listed under the Basic plan, is that right? I also seem to have an inordinately high number of adaptive engines listed under the free plan: 100!
Hi Nora,
Thank you for your questions.
From your screenshots it appears that you have 2 Language Cloud accounts linked to the two Studio versions.
In order to use the same Language Cloud account in both Studio version you would have to switch your Language Cloud account in the Studio version that is not connected to your Advanced Subscription Account. Please note that you can have more than 1 Language Cloud account on one e-mail address and you should select the same account when being prompted to do this in Studio. This only works for Studio 2015 and 2017, multiple accounts selection window.
For this Just go to Project Settings - Select Language Cloud and click on Settings. This is described in the article below from the Language Cloud Knowledge Base:
Also for any other Studio integration setting and issues there is a list of Knowledge Articles available :
The first time you registered for Language Cloud you probably had a 30 Day free Trial that allowed access to 3 Industry Engines.
However this Trial is only available through the MS Office Add-in or in the online Language Cloud Translator.
See the article below:
For specific issues with your account in the future please log a case with Language Cloud Support from your Language Cloud Account, see this article on how to do this:
I hope this helps
Radu
Hi Nora,
Thank you for your questions.
From your screenshots it appears that you have 2 Language Cloud accounts linked to the two Studio versions.
In order to use the same Language Cloud account in both Studio version you would have to switch your Language Cloud account in the Studio version that is not connected to your Advanced Subscription Account. Please note that you can have more than 1 Language Cloud account on one e-mail address and you should select the same account when being prompted to do this in Studio. This only works for Studio 2015 and 2017, multiple accounts selection window.
For this Just go to Project Settings - Select Language Cloud and click on Settings. This is described in the article below from the Language Cloud Knowledge Base:
Also for any other Studio integration setting and issues there is a list of Knowledge Articles available :
The first time you registered for Language Cloud you probably had a 30 Day free Trial that allowed access to 3 Industry Engines.
However this Trial is only available through the MS Office Add-in or in the online Language Cloud Translator.
See the article below:
For specific issues with your account in the future please log a case with Language Cloud Support from your Language Cloud Account, see this article on how to do this:
I hope this helps
Radu
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