Cannot make the Subtitling App work — Several issues.

Question

Hi everyone, 
 So I decided to try the Subtitling App, but for some reason it does not work. In fact, it ends up shutting down my Trados completely. I have downloaded the app and all the file types, created a project and open the file in the editor. This is what I get: 
 
 This is the error message in detail:

Also, once I close that error message and try to use the Settings option in the Subtitling Preview, this happens: 
 
 And Trados shuts down. I opened Trados and then I got this message: 
 
 I'm totally lost here. Does anyone have any idea why this may be happening?

Lydia Simplicio · Accepted Answer

Hello TBO , 
 Thanks- this might be the issue as we have newer versions of the app available. 
 Please remove the subtitle app (and file types) and then install the latest versions 
 
 Once installed- reopen Studio and go to FILE OPTIONS -FILE TYPES and click additional file types exist and ensure these are then properly installed. 
 Now try to create the project using the both the SRT and media file you have. 
 Does this now work for you?

Lydia Simplicio · Answer

Hello TBO , 
 Could you let us know which Operating System you are running please and check that the plugins are properly installed in the following folder 
 C:\Users\USER\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages 
 Also could you let us know which versions of the app you have installed- you can see this when you open the SDL Plugin Management tool

Trados Studio > 7. Subtitling

Cannot make the Subtitling App work — Several issues.

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