Subtitling Preview window is blank

Question

Hello, 
 I've installed the Studio Subtitling plug-in and created a project, but when I click the Subtitling Preview icon, the window appears blank, which means I can't attach the video. 
 Thank you very much in advance for your help.

Paul · Accepted Answer

Sara Duran Arana , Lara Bosch Jiménez 
 Thanks for taking the call with me Sara... it's always easier to sort these issues out when you can see what's happening. In this case the problem is that you had installed the new filetypes, but you were not using them. So under File -> Options we could see this: 
 
 Clicking on this shows this (or something like this): 
 
 To activate them seect them and click on ok. Then recreate your project making sure that you are no longer using this one: 
 
 I recommend you deactivate this one because it doesn't support the subtitling features available in the plugins. It's just a dumb text processor.

Paul · Answer

Silvia Mandrioli Thanks for sending me your file. It does have a sub extension for the name, but this is not a sub file. It's actually a TTML filetype that would normally have a ttml or xml extension, but I think your client is calling it sub... possibly because it's a subtitle? The difference is this. TTML (as your file) ttml example

Paul · Answer

Sara Duran Arana 
 What filetype are you using in your project?

Paul · Answer

Sara Duran Arana 
 Can you tell me which SRT? There are actually three available and only two of them will work. If I put them all together you'll see this and only the top two will work: 
 
 The top one in my list is from the appstore: 
 https://appstore.sdl.com/language/app/srt-filetype/990/ 
 The second one is out of the box with the latest version of Studio 2019: 
 SDL Trados Studio 2019 SR2 - 15.2.6.2831 
 The third one is out of the box with most versions of Studio but it has no concept of the capabilities available with the subtitling plugin. So if you are using SRT based on this last one nothing is likely to work. 
 If you go to your Files View in Studio for the project you created you'll be able to see which of these filetypes you used. Perhaps this will help explain?

Paul · Answer

Sara Duran Arana , Lara Bosch Jiménez 
 SRT is a SubRip file, and you seem to be using the correct filetype. I think it might e helpful to take a call with you and look at this issue together. Please drop me an email to pfilkin@sdl.com and we can set up a call for Monday if that works for you?

Trados Studio > 7. Subtitling

Subtitling Preview window is blank

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