Claudia Niarni 

Questions:

1. what was the original source file you used to create the sdlxliff?
2. have you set up the preview window for sub-titling so it will display when you have the correct resources available?
3. have you got the video that is related to the sub-title file you are translating?

Hi Paul,

Thanks for your quick reply.

I don't know how to set up the preview window for subtitling. I followed the guidelines which was first installing Studio Subtitling and then open the project.

I can share with you a screenshot.

I have the video but if I try to drag it doesn't work.

Thanks for your help

 Claudia Niarni 

I reckon this may be your problem:

Where did the project come from?  I imagine you didn't create this yourself?

Hi Paul,

No, the agency sent me the project.

Claudia Niarni 

It looks to me as though they have created the project using a filetype for SRT that you don't have on your computer.  In order to be able to use the subtitling plugin you will need to have a compatible fietype.

You have 2022 installed which means you have the correct filetypes already installed, but if the agency is using an older version they will have either created this with the SRT plugin from the appstore, or possibly a non-compatible out of the box SRT filetype.

I suggest you speak to them and find out what filetype they used and what version of Studio they have and then we can probably help you with some sensible advice.

Thank you for your help :) I solved it !!

Claudia Niarni 

Great... how did you solve it?  Might be helpful for someone else who has a similar issue.