Hi Eleana Gomez , can you share with me the .srt file so that I can understand better why this is failing to be recognized by the srt filetype? 

Upload the file (zipped) to dropbox, oneDrive etc... and share the download link with me, phartnett@rws.com

Hello Patrick,

Thank you very much for your reply.

Problem solved!
It was not the file that was causing the troubles.

The problem was in the Project or Option pane.
There is a link on the top that says "Additional installed file exist" where I had not clicked on it!!!!

QUESTION: why on Earth should I click again on a link when I have already decided to install an app and new files formats and also restarted Trados?
Why are there so many steps?
Couldn't it be possible to have just one step?
And if some security reason that a dunce like me wouldn't know, couldn't it be possible to get a message advertising us that we will still need to activate this new types of files in the Project or Option panes?

And as I said in my previous message, before asking for help, I tried with another .srt file, to exclude the fact that the first file was corrupted. Trados wouldn't accept it either!
And I also said that I could open the incriminated file in another CAT tool.
This two steps excluded for me any corruption of the file.

Thank you for your help anyway!

Best regards,

Pierre S.

Hi Eleana Gomez  + Pierre S, thx for confirming and providing this feedback.

I understand and confirm that I have also fell victum in not completing the installation of the FileType, failing to complete the second phase in updating the project template by clicking on link 'Additional Installed File Types exist'... I don't disagree with you on this point as it's hidden away. 

I'll forward feedback to the team.

+ Daniel Brockmann 

Eleana Gomez Patrick Andrew Hartnett Daniel Brockmann 

Eleana Gomez said:

QUESTION: why on Earth should I click again on a link when I have already decided to install an app and new files formats and also restarted Trados?
Why are there so many steps?
Couldn't it be possible to have just one step?

I think the problem here is of your own making.  If you are seeing additional filetypes exist for the SRT filetype then you must be taking project templates from older versions into the new product... which is a very bad idea.  All you are doing is bringing in old filetypes (and other settings that could also be buggy) and using them in the newer version of the product.

I suggest you update your project templates and only use templates created from the version of Studio you have installed now.  This isn't necessary between minor updates, but when you move from 2019 to 2021 or 2022 for example then it is absolutely necessary.

The feedback here, in my opinion, is that we should do more to support the upgrade process and migrate templates as part of the upgrade where possible.  But until that happens you should take responsibility for this yourself to make sure you avoid as many problems as possible.

Paul 

Paul said:

we should do more to support the upgrade process and migrate templates as part of the upgrade where possible. 

Yes, please

Paul 

Paul said:

we should do more to support the upgrade process and migrate templates as part of the upgrade where possible. 

Yes, please