Studio Subtitling wouldn't download...and now Studio 2022 (SR2) won't open. Error message: SDL.Desktop.Platform.CommandBars.IActionService

Question

Hello, 
 I have been trying unsuccessfully to download the Studio Subtitling plugin. Every time I click to download it and restart Trados, it just disappears, I can't even find the file location anywhere and the download never finishes. On top of that, since trying to download SS, I can't open Studio 2022 anymore. I get the following error message every time: SDL.Desktop.Platform.CommandBars.IActionService 
 Please help!! I have a few urgent projects to finish! 
 Very grateful for any advice. 
 Thank you, 
 Christine

Christine Gutman · Accepted Answer

Update: I followed the steps listed here + uninstalled Glossary Converter (my only other plugin) and bingo: Trados has opened. In addition, the Studio Subtitling files have magically shown up in my plugins folder...even though no trace of them exists elsewhere, including in Control Panel! As a result, I can neither fully install nor uninstall nor open the program.... If I simply delete these files in the plugin folder, can I then attempt a reinstall? I don't want to go through this again... 
 Thank you! 
 Christine

Trados Studio > 7. Subtitling

Studio Subtitling wouldn't download...and now Studio 2022 (SR2) won't open. Error message: SDL.Desktop.Platform.CommandBars.IActionService

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