Please add your SDL MultiTrans Mobile support queries here. Give as much detail as you can including screenshots where applicable to better help us assist you; also include if this is iOS or Android.
NOTE: This is only for SDL MultiTrans Mobile support, for all other products please use your regular support channels.
Hi Shirley,
some of my colleagues don't want to install the MultiTrans mobile app on their smartphones (due to privacy reasons). Is there some other way to receive the MultiTrans token for 2FA? E.g. via a third party software like YubiKey (https://www.yubico.com/)? This will otherwise be a problem for those colleagues as they cannot log in to MultiTrans otherwise.
Thanks for any suggestions!
Regards,
Oliver Steinert-Lieschied
EVS Translations
Hi Oliver,
The only current option for MultiTrans 2FA is through the MultiTrans Mobile app. Note that it's the device signature that's stored in MultiTrans, personal information does not need to be included.
2FA can be managed at both a Customer and a Requestor or Provider level if it's necessary to be disabled for a specific user.
Regards,
Shirley
Hi Oliver,
The only current option for MultiTrans 2FA is through the MultiTrans Mobile app. Note that it's the device signature that's stored in MultiTrans, personal information does not need to be included.
2FA can be managed at both a Customer and a Requestor or Provider level if it's necessary to be disabled for a specific user.
Regards,
Shirley
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