Michel Cote 

I think we need to start again. First of all, how are you attempting to access MultiTerm?  Double-click the termbase file, or start MultiTerm with the intention of opening the termbase from there?

Next, can you share the version numbers?  This is what you should have:

Trados Studio 2022 SR2 - 17.2.10.19084
MultiTerm 2022 SR2 - 17.2.3.2795

Finally for now, did you attempt a reset?

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

c:\Users\%username%\AppData\Roaming\Trados\MultiTerm\MultiTerm17

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Hi Paul,

Good to have you on line. I do have the versions mentioned for both in your email. Also tried renaming those files. I'm trying to access through MultiTerm since I can no longer add any terms in the database when working with Trados.

 Here are the errors when I try

Now, I need to apologize since I need to leave the office for a few hours for an important meeting. Please send me instructions to try and fix this issue. I can get back to you as soon as I return to hopefully resolve this. Hope to talk again soon.  Michel

Michel Cote 

I already have done.  Please read them!

Hi Paul,

Went through the whole process of restetting Trados and still no change. I can see that Trados is accessing MultiTerm to show terms. However, I can no longer add terms to the database nor can I access it through the MultiTerm icon.

Term viewer in Trados shows no open termbase

Michel Cote 

ok - one more question.  Can you share the location (the full path) of your termbase?  Like this for example:

c:\Users\pfilkin\OneDrive - RWS\Documents\Studio 2022\Termbases\myTermbase.sdltb

Here it is Paul.

C:\Users\servi\OneDrive\Documents\Studio 2019\SDLTB\_Translation Memories\delaval.sdltb

Now that I look at it, it sounds a bit weird to have it there. This problem seems to have appeared in March when I put in the SR2 update...

 Michel Cote 

Try moving it to here instead:

C:\Users\[username]\Documents\Studio 2019\SDLTB\_Translation Memories\delaval.sdltb

You probably do have a Documents folder that is not part of OneDrive.  OneDrive is notorious for causing problems because of synch issues and I would recommend you do not use it.  I have some in there for testing every now and again but if I was using Trados Studio for production use I would not put any files at all into the OneDrive folder.  I would run a backup outside of the automatic synching process if I really wanted to have my files in OneDrive.

Hi Paul,

Tried this but still the same. I think I have too many old Trados and MultiTerm in my computer and it is confused on which one to use. Can someone connect and check all these files and clean this up.?Not sure what I can and cannot do with all of these. I uninstalled the older software versions, but the databases are in several places. 

Hi Paul,

 I am totally discouraged right now. We have tried a ton of solutions but none of them work. I am stuck with a Trados that works with a dummy database that doesn’t get updated since early may.

I have uninstalled MultiTerm and reinstalled it many times, and not on  OneDrive to do the same as Trados.

Spent hours trying to fix this. Can you suggest anything else, I am totally baffled.

 Thanks

Hi Paul,

 I am totally discouraged right now. We have tried a ton of solutions but none of them work. I am stuck with a Trados that works with a dummy database that doesn’t get updated since early may.

I have uninstalled MultiTerm and reinstalled it many times, and not on  OneDrive to do the same as Trados.

Spent hours trying to fix this. Can you suggest anything else, I am totally baffled.

 Thanks

Michel Cote 

I will log a support case on your behalf, but you won't get this looked at until Monday at the earliest.  So in the meantime perhaps have a go at this some time between now and then:

1. create a new project in Trados Studio
2. go to your project settings
3. create a new termbase in your settings
4. test and see if that works

The one other thing we have not validated is that your termbase is actually sound.  It could have been corrupted by working with it through OneDrive so worth checking if the problem isn't something else.  This check is simple and fast... like this in case you're unsure:

Also...

Michel Cote said:

but the databases are in several places. 

Presumably you are referring to your SDLTM and SDLTB files?  It doesn't matter where these are as these are only user files and they will all be fine with any version of Trados Studio from 2009 onwards.  But for the future I'd recommend you create one location of your own and always use that same location (not OneDrive).  That way when you upgrade, or downgrade, it will never matter as you always know where to go and find these resources.

Hi Paul,

Tried that a couple of times and it won't let me create a termbase. It crashes when I hit finish...

Michel Cote 

ok - I have logged the case.  A support engineer will no doubt clean up your system and sort this out next week.

Thank you Paul!