Problems to access to translation memories on Groupshare Projects

Hello everyone! Hope you all are safe Blush

I am a Freelance translator working with SDL Trados Studio 2019 for an agency which uses Groupshare. Before starting to work on Groupshare projects, I did the login to their server correctly. The server status is always available.

However, since they share with me projects through Groupshare, I always have problems to access the TM, so I can´t work properly. After having done the checkout on the text I have to translate, a message appears on the Editor´s view:  “The translator provider [name of the TM] could not be opened and has been disabled”.

Usually, the steps I follow are:

  • Accessing to Trados (my version is 2019) through Groupshare link the agency automatically sends me. I save the project in the appropriate file. Then, I go to the Project view in Trados and I visualize the file to be translated. I select it, I proceed with the checkout, and then I double-click on it to open the Editor view.
  • While the Editor view is loading, a pop-up comes out with the message “The translator provider [name of the TM] could not be opened and has been disabled”:

 Warning pop-up over SDL Trados Studio software with message: 'The translation provider TM name could not be opened and has been disabled.'

 

  • Then the text finishes loading, and I realize that the TM nor TB are working.
  • I check on Project settings, and I try to select the TM (server-based) of the project to enable it, but the same pop-up comes out:

SDL Trados Studio Project Settings window with a warning pop-up: 'The translation provider project's TM name could not be opened and has been disabled.'

  • So, at this point I always must ask to the agency for the local TM. I usually save it in the same file where the project is and I load it manually inside the project, and in this way, it always works:

SDL Trados Studio Project Settings window showing a list of project languages and translation memory settings without any visible errors.

 

 

 So, why do I have access to the project in Groupshare but not to the server-based TM, although the server status is always available, and I am connected to it?

Thank you very much in advance Slight smile

Yaiza



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[edited by: RWS Community AI at 6:12 PM (GMT 0) on 14 Nov 2024]
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