Studio 2022 - Cannot download apps

I have just installed Studio 2022 (Pro) for my translation company and am trying to install some apps. However whenever I click to download an app, I receive an error msg that says 'Download failed for XYZ app. Make sure you are signed in to Language Cloud.' When I click on 'Account Details' to check that I am indeed signed in as the Company, it says 'Cloud Sign In' at the top of the box, and the only buttons that I can click say 'Sign out' and 'OK' and 'Help', so I assume that I'm signed in. I've also tried to download the apps from a browser, where I have signed into the company's account, and in this case I receive the error message that I do not have an appropriate license, even though I can see in the 'Licenses' section that the company does have a valid Studio 2022 license. Any ideas? Thank you!

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