Sandra Flor Ferreira dos Santos 

Sounds like you have a wave of issues that we best tackle as directly as possible.

1: Language Weaver log in

Can you log in to your language Weaver portal: https://portal.languageweaver.com/login

If no, then that clarifies the app status and we will need to direct you to the right team for help.

If you can, then we can try remove some of the bin files that are created when accessing Language Weaver / machine translation.
They are found here: C:\Users\lsimplicio\AppData\Roaming\Trados\Trados Studio\Studio17
Once removed, restart Studio

2. Studio Crashing

Have you tried to follow the steps as outlined here

Please do let me know how you get on

Lyds

Hi Lydia,

You're right! I'm not very lucky lately with Trados...

That's why I'm going to upgrade from 2021 to 2022, and see if I can get rid of all these problems... I hope so!

Yes, I managed to log in with my Language Weaver credentials.

I'll follow the steps you indicate and let you know.

About the crashing, yes, I did. It has improved with those steps, but it keeps doing the same thing sometimes, and I have to close Trados with the help of Windows Task Manager and then open it again. 

Best regards,

Sandra

Sandra Flor Ferreira dos Santos Thank you for confirming that you do have the correct authentication details for Language Weaver.
I do hope the removal of the bin files help further.

With regards to Studio crashing, I am glad it has improved somewhat. Keen your eye on it and if it becomes an ongoing issue please do post for help so we can assist further.

Have a "better day"

Lyds

Sandra Flor Ferreira dos Santos Thank you for confirming that you do have the correct authentication details for Language Weaver.
I do hope the removal of the bin files help further.

With regards to Studio crashing, I am glad it has improved somewhat. Keen your eye on it and if it becomes an ongoing issue please do post for help so we can assist further.

Have a "better day"

Lyds

Hello!

I upgraded from Trados Studio FL Plus 2021 to 2022. I thought it would solve the Language Weaver problem, but I was wrong.

I have installed the plugin several times, uninstalled all the MT plugins I had (on Trados and on the hard drive) and whenever I want to add "Language Weaver" nothing appears. I've downloaded them from RWS App Store, and from the option Addins in Trados, but nothing helps.

The first time, a message appeared saying that "The translation provider Language Weaver could not be opened and has been disabled".
I can't use anything...

If I click on "Language WEaver Machine Translation" and then "Language Weaver", it redirects me to the RWS Downloads page. It doesn't seem to recognise the already installed plugin.

If anyone has a solution for this, I thank you :)

Kind regards,

Sandra

Sandra Flor Ferreira dos Santos 

If you review the release notes with SR1 you will see there were some fairly major breaking changes that affect the use of the APIs. Not all developers have updated their plugins yet. So the best approach is to delete everything you have in these folders:

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

Then restart Studio and reinstall them via the integrated AppStore in Trados Studio. This way you will only install the ones that will actually work with SR1. If your apps are not in the list yet then contact the developer via the support link at https://appstore.rws.com/ for the app in question (every developer has some form of contact details) and ask them to update their apps for SR1.

The Language Weaver app has been updated so this should solve your problem.

Hi Paul,

I'm afraid I have already used that method, but I will try it again. Many thanks!

I'll get back to you and tell you if this worked or not.

Kind regards,

Sandra

I had nothing in that folder (c:\ProgramData\Trados\Trados Studio\17\Plugins) and installed the plugin via the integrated AppStore in Trados Studio.

The same thing happens: I click on  "Language Weaver Machine Translation" and then "Language Weaver", it redirects me to the RWS Downloads page. 

Sandra Flor Ferreira dos Santos 

ok... then this may be your problem:

Sandra Flor Ferreira dos Santos said:

I click on  "Language Weaver Machine Translation" and then "Language Weaver", it redirects me to the RWS Downloads page. 

If you want to add the Language Weaver MT provider that you already installed then you select it here:

I agree the provider you selected could be a bit smarter and recognise if you have already got one installed already!

Paul,

The thing is that if I click on "Language Weaver" nothing happens.

On the other hand, if I click on "Language Weaver Machine Translation", I get 2 options: "Language Weaver" and "Language Weaver Edge" and by selecting one of those two options, it takes me to RWS App Store.

I'm sorry for any confusion...

Thanks.

Sandra

Sandra Flor Ferreira dos Santos 

Maybe this waffling video will shed some light on thigs for you?

Many thanks, Paul. Let me see...

Hello again Paul,

Thank you so much for your time in making this video!
I always work logged-in (in the top right corner of the programme, I see always my name there).
Still, I uninstalled everything again, installed the plugin as you showed me by the video and followed all the steps, but still, when I click on Language Weaver nothing happens. I waited a few minutes...
I managed to add the Cloud, but I can't use the pre-translation option. It doesn't work properly.
The most curious thing is that I can access LW here portal.languageweaver.com/.../account
I'm persistent, I'll try again....

Thanks!

Sandra

I am starting to think this is an account related issue. Nothing happens when I click on Language Weaver. I have tried it for severak times...