Hi Steven,

it's not very clear to me what steps you took exactly and in which of the Trados - desktop or online editor.

Normally, the projects created in Trados and sent to cloud synchronize and viceversa. You have the button Open in Studio for the ongoing projects or files from the Cloud editor, which opens these in the desktop version.

I am not sure why you are trying to download the files in what I think it's the Files view. In Trados desktop - Projects view, you select the completed cloud project and right click on it and you get the option Download all files. Otherwise, with a project in progress, the files synchronize with the ones in the cloud when you open the cloud project in Trados desktop.

Perhaps try to explain step by step how you tried to open this cloud project in the desktop version, and please confirm the project in the cloud was not removed after you completed the translation.

Kind regards,

Anca

Dear Anca,

Thank you very much for the reply. I'm sorry I didn't explain it properly, I'm still learning how to work with cloud projects. I will try and explain what I did.

• I set up the project on studio as a cloud project
• I find when I first set it up, the files do indeed sync between the cloud version and the studio version
• When I close the programs and come back later and open studio to continue, I find that all the values have been set to 0KB and when I click on a a file to open for translation, I get the message I mention, and nothing will open.
• The file is still translatable on the cloud version, which is where I end up finishing it.

As regards why I tried to download in Files view, I had the same issue from the Projects section, i.e, it wouldn't download and I still got the 0KB value.

Please let me know if anything is not clear and I thank you for your help.

Steve

If it means anything, when I open a cloud project, I find a file like this, xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, is created in the Projects folder, which doesn't happen for non-cloud projects.

I also see that there is no location pathway showing for the current cloud project. Please see below:

I don't know if any of this is important.

Steve

As the file name has been deleted, please see the following image:

Steven Lever Thank you for the details provided. There should be a location for the files so that is not ok, and I am not sure what is the reason why the projects don't sync, as I have tested with several myself and for me it works. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021632.

That's great. Much appreciated.

Steve