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Value cannot be null when downloading from online editor to studio

Steven Lever

Dear Community,

I created a cloud project from studio, which went fine. I completed the first translation and downloaded the translation from the online editor without issue. However, when I try to open the files in Studio (2024), I keep getting a message that 'Value cannot be null'. I notice that, despite having clicked on the 'download' button in Studio, the size of the files remains '0'. Please see below.

Screenshot showing a list of files with their translation progress. EE02.03.docx.sdlxliff is 100% translated, while others show 11%, 26%, and 8% progress. File sizes are 0 KB.

When I click the download button I get a message that I will be notified when the download is complete, but it never is. I also sometimes get a 'failed to load files view' message, as well.

I have tried turning the pc off-on, as well as updating Studio, but nothing seems to work.

Any tips would be appreciated.

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[edited by: RWS Community AI at 6:06 AM (GMT 1) on 6 Aug 2025]
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  • 0

    Hi Steven,

    it's not very clear to me what steps you took exactly and in which of the Trados - desktop or online editor.

    Normally, the projects created in Trados and sent to cloud synchronize and viceversa. You have the button Open in Studio for the ongoing projects or files from the Cloud editor, which opens these in the desktop version.

    I am not sure why you are trying to download the files in what I think it's the Files view. In Trados desktop - Projects view, you select the completed cloud project and right click on it and you get the option Download all files. Otherwise, with a project in progress, the files synchronize with the ones in the cloud when you open the cloud project in Trados desktop.

    Perhaps try to explain step by step how you tried to open this cloud project in the desktop version, and please confirm the project in the cloud was not removed after you completed the translation.

    Kind regards,

    Anca

    Anca Stoian | RWS Group

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  • 0 in reply to Anca Stoian

    Dear Anca,

    Thank you very much for the reply. I'm sorry I didn't explain it properly, I'm still learning how to work with cloud projects. I will try and explain what I did.

    • I set up the project on studio as a cloud project
    • I find when I first set it up, the files do indeed sync between the cloud version and the studio version
    • When I close the programs and come back later and open studio to continue, I find that all the values have been set to 0KB and when I click on a a file to open for translation, I get the message I mention, and nothing will open.
    • The file is still translatable on the cloud version, which is where I end up finishing it.

    As regards why I tried to download in Files view, I had the same issue from the Projects section, i.e, it wouldn't download and I still got the 0KB value.

    Please let me know if anything is not clear and I thank you for your help.

    Steve
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  • 0 in reply to Steven Lever

    If it means anything, when I open a cloud project, I find a file like this, xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, is created in the Projects folder, which doesn't happen for non-cloud projects.

    I also see that there is no location pathway showing for the current cloud project. Please see below:

    Screenshot showing a table with columns: Name, Status, Due Date, Created At, Type, and Location. The row displays 'Bellas 4' as a cloud project, status 'Not Downloaded', and no location.

    I don't know if any of this is important.

    Steve
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    [edited by: RWS Community AI at 6:15 AM (GMT 1) on 15 Aug 2025]
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