my sdl trados cloud memory is not working on sdl trados 2019

Question

hello 
 i would appreciate your help if you can 
 my sdl trados cloud memory is not working on sdl trados 2019 
 it says I have no permissions... (see attached image file) this is absurd since my suscription still has many characters to use can you please help me as soon as possible? -please see attached file below- 
 
 thank you

Lydia Simplicio · Answer

Hello Andres Celis 
We have been a few changes to the Language cloud recently which could be the cause as the project was ongoing during the updates. 
I would probably suggest that you recreate a new project (without LC) then when complete, open up the project and then add in LC. 
 
Does this work for you?

Radu Boloveschi · Answer

Hi Andres, if you have this issue again just log out and log back in Language Cloud in Trados Studio 2019 SR1. Because the log-in window has been updated this is required the first time you want to use Language Cloud in 2019 SR1. There is an article regarding this, see here: gateway.sdl.com/.../communityknowledge

Trados Studio > 4. Machine Translation

my sdl trados cloud memory is not working on sdl trados 2019