Hello Kévin Bacquet ,

Im just connecting the two threads together here as they are maybe related.

There are a few things to check and ensure that everything is up-to-date.

Could you please tell us what Operating System you have installed please? 

First, please make use you logged onto your machine as ADMIN (and not a secondary user account)

Now start Studio as ADMIN

And make sure you are logged into Studio-

and that you are running the latest update of Studio 2019-

You should now be able to manage your account login

If you are still unable to log in-

1. Close Studio
2. Go to C:\Users\[USER]\AppData\Roaming\SDL and delete LanguageCloudMachineTranslation.bin
3. Open Studio and attempt to login, and see whether the issues still reproduces.

This should now work for you.

Please also remove the DeepL plugin and ensure you have installed the latest version from the SDL App Store

https://appstore.sdl.com/language/app/deepl-translation-provider/847/

Is everything now back on track?

Hello Steven. I use Windows 10 64 bits. I am the only user on my computer and tried to run Studio as admin, the issue persists. I will try to delete the .bin file

Steven, the path to *bin file seems slightly different. Where should I go now?

Hello Kévin Bacquet ,

Can you navigate to the right folder via This PC (and not Quick Access). This might be the reason you cannot find the proper file.

via this PC, it's even worse, please see the folders below

 Hello Steven here is where I am right now. I also did a research in the PC with "*.bin" and could not find this file

Hello Kévin Bacquet ,

I believe there has been an error with the installation as these files should be visible in the address  I mentioned.

Please follow through on the solutions here (resetting and repairing Studio)

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

Also ensure you are logged in as Admin- both to the PC itself and Studio.

Should you still have problems- please log a free support ticket-https://gateway.sdl.com/webtocaseLCMT

Hello again

I tried to repair Studio but the issue persists.

I am the admin user on this session and I launched Studio as the admin, which did not change anything

The only bin files I could find under the path you recommended are these ones.

Thank you in advance for helping out.

I had created a Support ticket this morning but no answer for the moment.

Best regards

Is it normal to have 2 bin files of this type?