Hello,
I posted a request about a Deepl plugin issue and I figured out the problem may come from the fact that I cannot connect to SDL Language Cloud from Studio 2019 SR2.
I remember I had to paste my Deepl API key on my previous computer but I cannot find the steps to do the same on my new computer.
Are these two issues related?
I really don't know what to do at this stage.
Thank you in advance.
Best regards
Hello Kévin Bacquet ,
Im just connecting the two threads together here as they are maybe related.
There are a few things to check and ensure that everything is up-to-date.
Could you please tell us what Operating System you have installed please?
First, please make use you logged onto your machine as ADMIN (and not a secondary user account)
Now start Studio as ADMIN
And make sure you are logged into Studio-
and that you are running the latest update of Studio 2019-
You should now be able to manage your account login
If you are still unable to log in-
1. Close Studio
2. Go to C:\Users\[USER]\AppData\Roaming\SDL and delete LanguageCloudMachineTranslation.bin
3. Open Studio and attempt to login, and see whether the issues still reproduces.
This should now work for you.
Please also remove the DeepL plugin and ensure you have installed the latest version from the SDL App Store
https://appstore.sdl.com/language/app/deepl-translation-provider/847/
Is everything now back on track?
Lydia Simplicio | RWS Group
_______
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Steven, the path to *bin file seems slightly different. Where should I go now?
Hello Kévin Bacquet ,
Can you navigate to the right folder via This PC (and not Quick Access). This might be the reason you cannot find the proper file.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
via this PC, it's even worse, please see the folders below
Hello Steven here is where I am right now. I also did a research in the PC with "*.bin" and could not find this file
Hello again
I tried to repair Studio but the issue persists.
I am the admin user on this session and I launched Studio as the admin, which did not change anything
The only bin files I could find under the path you recommended are these ones.
Thank you in advance for helping out.
I had created a Support ticket this morning but no answer for the moment.
Best regards
Is it normal to have 2 bin files of this type?
Hello again
I tried to repair Studio but the issue persists.
I am the admin user on this session and I launched Studio as the admin, which did not change anything
The only bin files I could find under the path you recommended are these ones.
Thank you in advance for helping out.
I had created a Support ticket this morning but no answer for the moment.
Best regards
Is it normal to have 2 bin files of this type?
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