• State Verified Answer
  • Replies 11 replies
  • Answers 2 answers
  • Subscribers 126 subscribers
  • Views 10746 views
  • Users 0 members are here
Options

An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null

Lucy Chung

I had no problem using Cloud Machine Translation in SDL Trados Studio (Freelance) just a week ago. But now it's not working as it used to.

The message (in the message window) I first received about an hour ago while struggling to solve this problem was "An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null" And now it says "No matches found or no lookup performed." in the Translation Results window. 

All my files have the same result, so I don't think that's the problem.

+ I only used 10% of my statistical machine translation characters.

+ My source text is Korean and target is English

Please help me, I have a deadline!
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
  • 0

    I think the first step would be to remove the provider from your settings and then add it back in again.  Make sure it isn't just a small glitch.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Thank you for your kind answer.

    But unfortunately I already have done that several times (+deleting my language pairs and re-adding them) and I got the same result. I'd even re-installed it too. What else can I do?
  • 0 in reply to Lucy Chung

    ok... a few questions:

    - what version of Studio? (full version number)

    - what filetype?

    - which filetype in Studio are you using to handle the file?

    - does this happen with all projects or just this one?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Thank you for your interest in my problem. It's just good to know someone cares.Smile

    Here's my answer to your questions:

    - what version of Studio? (full version number)

    SDL Trados Studio 2019 Freelance (SR2 15.2.5.2145)

    > While re-installing, I tried it with SR1 and got the same result, so I upgraded it to SR2. (I literally did everything I could think of before posting.)

    - what filetype?

    Microsoft Word files (*.docx), or perhaps project file (SDL XLIFF)

    - which filetype in Studio are you using to handle the file?

    a single document (drop file)

    - does this happen with all projects or just this one?

    Yes, however all my files are in Word. Will this be the problem?

    Thank you in advance!
  • 0 in reply to Lucy Chung

    Please try a reset which is not the same as reinstalling. 

    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

      

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    I changed the folder name by adding '_old' at the end and when I restarted the studio (selected a default option) a new folder was created.

    But MT is still not working Cry

    Trados Studio interface showing the renamed folder with '_old' at the end in the file directory. No visible errors or warnings are present.
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 5:35 AM (GMT 0) on 5 Mar 2024]
  • 0 in reply to Lucy Chung

    I just dropped you an email with another idea... let me know how you get on.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Thank you.

    I am now contacting with Korean SDL support team. But their first suggestion did not work.

    So, I will be trying your way soon. I'll get back to you with the result. 
  • +1

    Anyone who has the same problem, please try this:

    1. Exit Studio

    2. Go to the folder 

    C:\Users\[user]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 3

     

    3. And delete the following files

    -   BaseSettings.xml

    -   plugincache.xml

    -   UserSettings.xml

     

    4. Start Studio again.

     

    It solved my problem!!! lol

    + I don't know why this works and not changing the folder name (ex. 15.0.0.0 3_old)

    + I am experiencing a little latency (I didn't have any before using this solution)

    + I received this information from Korean SDL Support Team.
  • 0 in reply to Lucy Chung

    Hi Paul,

    In my case, when I delete these files -- still I am not able to access the SDL Language Cloud. Any thoughts?

    My new 15.0.0.0 (renamed the old one as recommended) does not have 3 appended.

    Thanks in advance.

    Guru

    P.S. This is a very tiring bug. SDL Language Cloud keeps deserting you. (I normally try to manage without it when this happens. Hope that is not for long.)
1 2