Lucy Chung

I think the first step would be to remove the provider from your settings and then add it back in again.  Make sure it isn't just a small glitch.

Lucy Chung

I think the first step would be to remove the provider from your settings and then add it back in again.  Make sure it isn't just a small glitch.

Thank you for your kind answer.

But unfortunately I already have done that several times (+deleting my language pairs and re-adding them) and I got the same result. I'd even re-installed it too. What else can I do?

Lucy Chung

ok... a few questions:

- what version of Studio? (full version number)

- what filetype?

- which filetype in Studio are you using to handle the file?

- does this happen with all projects or just this one?

Thank you for your interest in my problem. It's just good to know someone cares.

Here's my answer to your questions:

- what version of Studio? (full version number)

SDL Trados Studio 2019 Freelance (SR2 15.2.5.2145)

> While re-installing, I tried it with SR1 and got the same result, so I upgraded it to SR2. (I literally did everything I could think of before posting.)

- what filetype?

Microsoft Word files (*.docx), or perhaps project file (SDL XLIFF)

- which filetype in Studio are you using to handle the file?

a single document (drop file)

- does this happen with all projects or just this one?

Yes, however all my files are in Word. Will this be the problem?

Thank you in advance!

Lucy Chung

Please try a reset which is not the same as reinstalling. 

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

I changed the folder name by adding '_old' at the end and when I restarted the studio (selected a default option) a new folder was created.

But MT is still not working 

Lucy Chung

I just dropped you an email with another idea... let me know how you get on.

Thank you.

I am now contacting with Korean SDL support team. But their first suggestion did not work.

So, I will be trying your way soon. I'll get back to you with the result.