When I try to add "SDL Machine Translation Cloud Provider" to a project nothing happens. Absolutely nothing - no new windows, no error messages..
I am logged in Studio. And I am also subscribed to a Language Weaver Starter package. The latest plugin for Studio 2017 is installed.
Can anyone help me out?
Thanks
Stefano
Hello Stefano Oriola
Can you please confirm what version of Trados Studio 2017 do you have?
Also, did you follow the instructions in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000012630
I would think it is an issue caused by the version of Trados Studio 2017 and the plug-in.
For issues with Machine Translation in Trados Studio please post here: https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/machine-translation
Thank you,
Radu
Hello Radu,
Thank you for your answer.
I think I do have the latest Studio 2017 Freelance version installed.
When I click on "Check for Updates" in Help tab I get the following:
And, yes, I followed the instructions in that article and do have the latest version of the plugin installed.
I uesd to have an old "Basic" Language Cloud package but I discontinued the payment a few months ago.Though it stil appear to be active, when I click on Manage account the link reaches a page where it says that y account is expired.
. 
Now I suscribed to a Language Weaver Starter package, but it seems it won't work...
Best
Stefano
Thanks for the extra information.
I've moved you to the Free Language Cloud package. Basic packages have been retired, and all subscriptions for machine translation are on Language Weaver portal now.
However, in 2017 the integration with Language Cloud no longer supports the new Neural Machine Translation technology.
In order to use your Language Weaver subscription please install the Machine Translation Cloud plug-in for Studio 2017 from here: https://appstore.rws.com/language/app/sdl-machine-translation-cloud/941/
In this article it shows step by step what you have to do: https://gateway.sdl.com/apex/communityknowledge?articleName=000012630
Let me know if it works.
Radu
Hi Radu,
Thanks a lot for your help, but I still cannot use Language Weaver.
When I select the provider:
the Login windows won't open. In fact, nothing happens at all. I can still choose other options in the Project Settings windows, but the Login window for Language Weaver does not show up.
Best
Stefano
Hi Stefano Oriola I have opened case 00674480 for this issue. It will need a remote session with one of our Support Engineers.
Regards,
Radu
Thank you, Radu.
Best
Stefano
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