Unable to get MT from Language Weaver

Question

Hello, 
 It has been a few days since the Language Weaver plugin stopped working. I did not get any error message and I am able to add the Language Weaver provider to the TM list when I create a projet but MT is not applied to my files once the project is created. 
 I tried reinstalling the plugin but I still cannot pre-translate my documents with Language Weaver. 
 Thanks for your help. 
 BR, 
 ST

Oana Nagy · Answer

Hi Sophia Turki , 
 Please can you confirm the Studio version that you're using? This is seen in Studio, in Help > About Trados Studio. 
 In addition, if you're running Studio 2021 or 2022 can you confirm you've installed the private appstore, following the steps from here ? If you haven't, please set it up, then install Language Weaver from the integrated appstore from Studio. 
 Finally, have you tried to use the cloud-resources option, instead of Language Weaver plugin? They both have the results coming from the same platform, so I'm curious to see if you get results coming from the cloud- based resources? 
 
 Please let us know your findings. 
 Regards, 
 Oana

Oana Nagy · Answer

Hi Sophia Turki , Halli Rosenbach 
 What method are you using to retrieve MT results? Are you going via batch task>pre-translate so that the file gets pre-populated or else are you trying to get results as you click on each segment, in Editor? 
 Please check both methods and confirm for each one. 
 Also, how did you downoload and install Language Weaver, is it through the integrated appstore, via private appstore? If not, please do so, as it then installs the version that matches your Studio version. 
 (Missing Wiki Page) 
 Finally, I would be curios to know how your settings look like when you try pre-translate via batch task. 
 Thank you

Trados Studio > 4. Machine Translation

Unable to get MT from Language Weaver