Nothing happens when I click on Language Weaver Provider

Question

I am using Trados 2021 and installed Language Weaver Provider. But When I click on Language Weaver Provider, nothing happens. Also, when I go to Cloud-based Resource and select MT translation, it doesn't show up any suggestion but just empty. 
 I'm using the latest version of Trados since there's no any notifications under Help either. Anyone has idea about how I can resolve this please? The language pair I'd like to use is Korean - English. Many thanks in advance.

Jiehye Kim · Accepted Answer

Thank you Paul, 
 They contacted me and resolved the problem! It was account issue as you said. Thank you so much. You saved my life! Wish you have a good day!

Paul · Answer

Jiehye Kim Robert Whitaker 
 I just ran a simple test, en(US) - ko(KR) and using the plugin I have this: 
 
 Which seems to be fine. Then using Cloud-based Resources I have this: 
 
 Which also looks ok. Both can be added for me: 
 
 And both providers return results: 
 
 I think, looking at the problems you both report there may be some account issue at play so I'll log a case to get to the bottom of it.

Paul · Answer

Jiehye Kim As noted above we have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00715509 .

Trados Studio > 4. Machine Translation

Nothing happens when I click on Language Weaver Provider

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