Hi - just to check, have you signed in to Language Weaver from Trados Studio?  To confirm, look at the top right of the Studio window - does that show your name, or "Sign In".  If it shows Sign In, click on it, and log in using the email address used to purchase your software.

When you've done that, in the TM selection, use "Cloud Resources", and that should show your language pair

Hi Robert,

Many thanks for your reply.

However, as you can see in the image below, I signed into Language Weaver. And when I click on the Cloud-based Resources - Machine Translation, it shows no suggestions at all.

Also, the language weaver provider from the dropdown menu does not react if when I click on it. Can you help with this please?

Hi Kim

I've got mixed answers - the Cloud Based resource is the correct way to go, but I've just tried to set up a new document from English to Korean and get the same result as you.  I've checked on the Language Weaver site, and English/Korean is definitely there:

I did wonder if it was down to the version of English you selected, but I've tried several options all with the same result (UK/US/World) so don't think it's that. 

However, I did wonder if it would work in the cloud, so set up a new TM and Translation Engine in the cloud portal - that accepted the MT, and it worked correctly (or as well as I can tell, without being able to speak Korean!)

Having created it in the cloud portal, I could then open it in Studio, with the whole document pre-translated, so whilst it doesn't answer why you can't get the NMT to work directly in Studio, it does give you a viable work around.

Hope that helps

Rob

Rob

Jiehye Kim Robert Whitaker 

I just ran a simple test, en(US) - ko(KR) and using the plugin I have this:

Which seems to be fine.  Then using Cloud-based Resources I have this:

Which also looks ok.  Both can be added for me:

And both providers return results:

I think, looking at the problems you both report there may be some account issue at play so I'll log a case to get to the bottom of it.

Jiehye Kim As noted above we have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00715509 .

Hi Paul,

Many thanks  for your help!

Yes, I also think that it's account related issue. Thank you for logging a case. I will wait for now :)  Thank you!

Thank you Paul,

They contacted me and resolved the problem! It was account issue as you said. Thank you so much. You saved my life! Wish you have a good day!

Hello!

I believe I've got the same problem and there seems to be no way of resolving it at my side. 

Studio Pro 2022 no access to Language weaver or other NMT

I can't access any of the machine translation services. Language weaver is not accessible when starting a new project, nor when trying to select “Cloud-based resources” for an existing project. The list with select machine translation engines is empty

I don't think it is a setup issue, since I can't access a machine translation service in the cloud platform through our account as well. And we’ve setup our Trados studio pro 2022 with default values with no special features.

The support team stepped in. Turned out to be an account based issue. Everything is working as expected now.