Problem with authentication in Language Weaver plug-in with Trados Studio 2021 SR2

Question

Hello, I am trying to set my language weaver plug-in in my Trados Studio 2021 SR2, but when I try to access with Single-Sign-On it just states "forbidden" and I cannot progress further. When I try to login with my User Credentials I'm directed to the Language Weaver website and prompted to start a free trial. As far as I understand Language Weaver should be free of charge for Trados Studio users. Any suggestions and help on this matter will be appreciated. 
 Best wishes, 
 Antonella Bortolin

Lydia Simplicio · Answer

Antonella Bortolin You are right in that users get Language Weaver Account and that gives them some character allowance. What happens if you try log into your LW account, using the same registered email address: https://portal.languageweaver.com/login 
 Lyds

Radu Boloveschi · Answer

Antonella Bortolin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00827941 .

Trados Studio > 5. Machine Translation

Problem with authentication in Language Weaver plug-in with Trados Studio 2021 SR2