I still cannot use Amazon Translation Plugin

Hi,

It's ridiculous that since I inserted this notification no one has taken any interest in it, although you still can't use the Amazon Translate plug-in locally (or in the cloud community.rws.com/.../why-i-cannot-add-tranaslation-engine-to-the-cloud-resources ).

You can see everything in the screenshots:

Screenshot of software settings showing Amazon Translate Trados Plugin with no language pair specified, no lookup penalty, and options to enable, concordance search, and update.

Screenshot of a translation software interface comparing English and Polish texts with special characters highlighted, and an error message at the bottom stating 'An error has occurred while using the translation provider AmazonTranslate Trados Plugin.'

I'll preempt questions: my bills are paid and the seret access key is valid and checked.

These are the basic functionalities of the program and the company , which for many years has been selling such an advanced program CAT can not fix the basic functionalities, which are working translation engines used in the daily work of every translator!!!!

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[edited by: RWS Community AI at 10:53 AM (GMT 0) on 14 Nov 2024]

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Thread Subject & Description
I still cannot use Amazon Translation Plugin Hi, It's ridiculous that since I inserted this notification no one has taken any interest in it, although you still can't use the Amazon Translate plug-in locally (or in the cloud https://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/machine-translation/53514/why-i-cannot-add-tranaslation-engine-to-the-cloud-resources ). You can see everything in the screenshots: https://community.rws.com/resized-image/__size/1800x1200/__key/communityserver-discussions-components-files/231/3542.local-pligins.jpg https://community.rws.com/resized-image/__size/1800x1200/__key/communityserver-discussions-components-files/231/amazon-pulugin.jpg I'll preempt questions: my bills are paid and the seret access key is valid and checked. These are the basic functionalities of the program and the company , which for many years has been selling such an advanced program CAT can not fix the basic functionalities, which are working translation engines used in the daily work of every translator!!!!
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Oana Nagy 4 months ago

Hi Lech Lachowski ,

I understand you're upset, but please rest assured we're trying to help so you can have it up and running.

Before that, please let me know the version of the plugin and your Studio , so I can try and check possible issues.

Regards,

Oana

Oana Nagy | RWS Group

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Lydia Simplicio 4 months ago in reply to Oana Nagy

Lech Lachowski

Using Trados Studio 2024 with plugin version 5.0.0.3 I am able to get up and running:

With Studio closed:

If you look in C:\Users\[username]\AppData\Roaming\Trados AppStore\AmazonTranslationProvider do you have a file called: AmazonProviderSettings.json

If yes can you delete it please

Also

C:\Users\[username]\AppData\Roaming\Trados\Trados Studio\Studio18 you may find TranslationProviderCredentialStore.bin/2
Please delete the bin files

Looking forward to your reply

Lyds

Lydia Simplicio | RWS Group

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[edited by: RWS Community AI at 12:24 PM (GMT 1) on 15 Jul 2024]
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Lech Lachowski 4 months ago in reply to Lydia Simplicio

Hi Lydia Simplicio

I got back to Studio 2022.

I manageg finally to get the Amazon plug-in work after deleting and creating secret key many times. But sometims errors of the Amaon plugin or Language Weaver still display in the consol od Studio 2002, verertheless bot plugins fortunately work as for now.

Best regards,

Lech Lachowski
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Trados Studio > 4. Machine Translation

I still cannot use Amazon Translation Plugin