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I still cannot use Amazon Translation Plugin

Lech Lachowski

Hi,

It's ridiculous that since I inserted this notification no one has taken any interest in it, although you still can't use the Amazon Translate plug-in locally (or in the cloud community.rws.com/.../why-i-cannot-add-tranaslation-engine-to-the-cloud-resources ).

You can see everything in the screenshots:

Screenshot of software settings showing Amazon Translate Trados Plugin with 'Enabled' checkbox unchecked and 'na' under Languages column.

Screenshot of a translation software interface with a document comparison, highlighting special characters and an error message at the bottom stating 'An error has occurred while using the translation provider AmazonTranslate Trados Plugin.'

I'll preempt questions: my bills are paid and the seret access key is valid and checked.

These are the basic functionalities of the program and the company , which for many years has been selling such an advanced program CAT can not fix the basic functionalities, which are working translation engines used in the daily work of every translator!!!!

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[edited by: RWS Community AI at 3:25 PM (GMT 1) on 14 Jul 2024]
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  • in reply to Oana Nagy

     

    Using Trados Studio 2024 with plugin version 5.0.0.3 I am able to get up and running:

    Screenshot of Trados Studio plugin interface showing 'Translation Results - AmazonTranslate Trados Plugin' with the message 'Initialize', 'Load Connection:' in both English and German.

    With Studio closed: 

    If you look in C:\Users\[username]\AppData\Roaming\Trados AppStore\AmazonTranslationProvider do you have a file called: AmazonProviderSettings.json

    If yes can you delete it please

    Also

    C:\Users\[username]\AppData\Roaming\Trados\Trados Studio\Studio18 you may find TranslationProviderCredentialStore.bin/2
    Please delete the bin files

    Looking forward to your reply

    Lyds

    Lydia Simplicio | RWS Group

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    [edited by: RWS Community AI at 12:24 PM (GMT 1) on 15 Jul 2024]
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