Issue with Language Cloud since I installed Studio 2017

Question

Hi, 
 ever since I installed Studio 2017, I have issues with the Language Cloud. It shows very little translation results and most of the time they are unrelated translations. I went through the Migration Tool with the Tutorial and was asked to unindtall version 2015, which I regret now... Can you tell me what's wrong? 
 Thanks 
 Michel

Paul · Answer

Hello Michel, 
 There seems to be a few different things getting mixed up here. 
 
 By Language Cloud I am assuming you are referring to Machine Translation. 
 By Translation Results... I expected you to say Machine Translation but I'm not entirely sure 
 By Migration tool I assume you are referring to the AppStore application to move some resources from one version to another 
 
 I think it would help if you could elaborate a little on what you mean by "unrelated translations". Can you share a screenshot so we have a better idea of what the problem is here. 
 Regards 
 Paul

Paul · Answer

Hi Michel, 
 I tested this and Studio 2017 returns this via the baseline engine: 
 
 I have no idea how good that is, but it does at least seem to be returning an acceptable MT result. So, let's come back to your issue. 
 Unknown said: I followed the instructions on the Migration Tool tutorial to move from 2015 to 2017. Showed that everything migrated OK 
 This has nothing to do with Language Cloud. This app only moves your Translation Memories, Customer Lists, plugins etc. from one version to another. So this part is not relevant I think. 
 Unknown said: The unrelated translations are as shown below: Source version: Thoroughly pre-rinse claws / liners with potable water. Translation results presented are below: Pre-rinse (ENGLISH) Arr&ecirc;t (FRENCH 
 This is the relevant part and it seems to be related to your Translation Memories. So a couple of questions: 
 
 What language pairs exactly are you using? fr(FR), en(GB) etc. Not just French and English. 
 Can you show a screenshot of what you are seeing so we can see if this identifies where the translations are coming from? 
 Can you show a screenshot of this view in your project settings so we can see what you have setup for your project?

Paul · Answer

Hi Michel, 
 You can't copy and paste images. You have use the rich formatting options when you reply and insert images you saved to your desktop first: 
 
 Knowing your language pairs is useful as we identified a bug today relating to using Language Cloud in Studio 2017 with French Canadian. the number, for your reference, is LTB-1611, and hopefully we'll resolve this fairly quickly. 
 So perhaps this is the root of your problem with no Language Cloud results for projects with this pair? Still good to see your TM results window screenshots though so we can perhaps figure out where your TM results are coming from. 
 Regards 
 Paul

Paul · Answer

Hi Michel, 
 
ok, and can you also share a screenshot of the TM Results window showing the bad result you get? Your TM appears to be correctly set up so I can only think that poor results are because this is what's in the TM. But let's see the screenshot in case it's something we can spopt when we see what you're looking at. 
 
Sorry to make you jump through these hoops, but it's much easier if we can see what you are looking at. 
 
I also tested Studio 2015 with Language Cloud and the MT works fine there for French Canadian. Can you drop me an email (pfilkin@sdl.com) and we can look at making 2015 available to you again until we have resolved this problem in 2017 for the AdaptiveMT. 
 
Regards 
 
Paul

Paul · Answer

Hi Michel, 
 
ok - this is not the Translation Results window. This is the Fragment Matching window. Maybe think about putting this window in a different location so you can always see the TM results and Concordance windows in addition to the Fragment Match window? 
 
Take a look at this article where there is a video explaining how to move the windows about specifically as a suggestion for Fragment Matching with only one screen: 
 
 multifarious.filkin.com/.../ 
 
Regards 
 
Paul

Radu Boloveschi · Answer

Hi Michel Cote , As Paul mentioned in the screenshots you have attached there doesn't seem to be any LC Machine Translation applied. Please see this article on how to activate Language Cloud in Trados 2017: gateway.sdl.com/.../communityknowledge Please confirm if you have the LC MT activated in Project Settings. You can contact Language Cloud Support from your Language Cloud account: gateway.sdl.com/communityknowledge Looking forward for you feedback.

Trados Studio > 4. Machine Translation

Issue with Language Cloud since I installed Studio 2017