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Urgent - MultiTerm no longer working AND can't integrate Termbanks into projects

Nicola Bock

Hello,

I need help with MultiTerm 2014, please.

It worked fine until last week. Since then, I can't integrate Termbases (file-based) into a project. It keeps telling me that I either don't have the rights or that the Termbank is no longer available.

When I try to open MultiTerm to view the file there, it won't even start.

Before that happened, I transfered my whole Studio 2014, MultiTerm and Passolo over to a new PC and got the licenses activated. However, Studio 2014 didn't work on that PC at all. I deinstalled it all. I now know why 2014 didn't work, but have the Starter Version of 2017 on that new PC now and it's working now and I've just downloaded MultiTerm 2014 again. I can open it (yay), but I get the same error message when I try to access the Termbase that is on my PC.

However, the Termbases show as integrated in the project pack I am current working on when I open the project in Studio 2017.

 

Does anybody have the slightest idea where the issue is and how I can resolve it?

 

Thank you.

Nicola
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  • 0 in reply to Paul
    Hi Paul (no idea how to tag names, sorry),

    No, what would that be/mean?

    Nicola
  • 0 in reply to Nicola Bock
    Hi

    Use the @ symbol and then type the name (like twitter or facebook for example). Worth trying surnames or first names if you struggle to find who you want to tag.

    Go to your windows control panel and run a repair on "SDL MultiTerm 2014 SP2 Desktop".

    Also worth making sure you have the right versions of 2014 installed.

    SDL Trados Studio 2014 SP2 - 11.2.4435.12
    SDL MultiTerm 2014 SP2 - 11.2.1379.0

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Hi (hope I got that right..)

    I'm on Windows 7, the control panel is the windowy thing in the botton left hand and then programmes- SDL-MultiTerm? There is no SP2 Desktop file/programme.

    I downloaded it just this morning after I deinstalled every programme related to MultiTerm from my PC. I have the "regular" MultiTerm as a programme there. But how do I "run a repair" anyway?

    I really know nothing about this sort of things.

    In case that isn't obvious.

    Thank you.
    Nicola
  • 0 in reply to Nicola Bock

    Hi ,

    I expect Paul has clocked off (in fact I hope he has, as he works too hard [;)]) but I'm still here working away on a long proofreading job and saw your post...

    Firstly, to find out if you have the most recent versions of MultiTerm and Studio, you click on 'About SDL Trados Studio' on the Help tab here:

    Screenshot of SDL Trados Studio Help tab with 'About SDL Trados Studio' highlighted.

    Then do the same for MultiTerm by opening MultiTerm.

    As Paul indicated, the most recent versions are:

    SDL Trados Studio 2014 SP2 - 11.2.4435.12
    SDL MultiTerm 2014 SP2 - 11.2.1379.0

    If the About pane that opens in each case isn't the same as the above, you can trigger updates by clicking 'Check for Updates' in each case.

    After you do the above, then it would be a good idea to run what we call a 'Windows Repair' on the main components of the SDL Trados software. A 'Windows Repair' in this context doesn't mean repairing the Windows operating system itself. It means using Windows to repair a piece of software that is installed on it. Software can become affected by changes in other software around it, usually triggered by the regular automatic updates that Windows runs.

    Here are the instructions for finding the Control Panel and running a 'Windows Repair' on the main components of MultiTerm 2014 and Studio 2014 in Windows 7:

    1. On the Windows desktop screen, click the Start button.

    2. Click Control Panel on the right-hand side of the Start Menu.

    3. Double left-click Programs and Features from the categories that appear.

    4. Click once to highlight SDL Trados MultiTerm 2014 Desktop then click Repair 

    It will take a few minutes. When it has finished, repeat the above with first SDL Trados MultiTerm 2014 Core and then SDL Trados Studio 2014 which will take the longest of all.

    I hope that these explanations help. Once you have done all the above you just may find that your termbase works as you wish. It's a bit like flushing out the system... ;-)

    All the best,

    Alison
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 1:08 PM (GMT 0) on 5 Mar 2024]
  • 0 in reply to Alison Field
    Hi Alison,

    always well-informed!

    Paul and I solved it outside the Community. The thing was quite messed up, but once I do all he said, it'll be fine.

    I marked your answer as verified so the thread is closed (right? It is?) and for people to know how to repair the darn thing.

    Thank you so much for all your help. The other issue we spoke about was be being stupid and not including my target language in the 5 languages. That's why it didn't work.

    Nicola
  • 0 in reply to Nicola Bock
    Hi Nicola,

    I'm so pleased you've already resolved the issue, that's great news.

    You aren't the first not to include your target language in the 5 languages, it's an easy thing to forget. It takes a long time to even begin to learn everything you need to know with a piece of software as complex (and wonderful) as SDL Trados Studio and MultiTerm.

    All the best!
    Ali :)