Multiterm uninstall error: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.

As I was uninstalling Studio and Multiterm 2019 today due to a lot of crashes in Studio (I was able though to reinstall successfully Studio), I could not uninstall Multiterm under Apps & Features: Apps & Features window showing SDL MultiTerm 2019 with options to Modify or Uninstall.

If I hit Uninstall, it launches the wizard and at the very end of it, I get this error message:

Error message from SDL MultiTerm 2019 setup stating 'Setup did not complete. The error is: Setup has detected a higher version of this product already installed.'

However, if I go to the Start menu Multiterm is gone, I can only see a few folders left under the Programs folder and under the Documents.

I tried launching the latest version executable I just downloaded today, but I still get the same error message above. I am working with Win 10 and I noticed that the crashes started when I was trying to open older projects today, but at least that issue was solved by reinstalling Studio. Now I just need to get the latest version of Multiterm on my machine. Please advice.

Generated Image Alt-Text
[edited by: Trados AI at 1:44 PM (GMT 0) on 5 Mar 2024]

Translate

Rate translation

Suggest better translation

Moderator UI

Thread Subject & Description
Multiterm uninstall error: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first. As I was uninstalling Studio and Multiterm 2019 today due to a lot of crashes in Studio (I was able though to reinstall successfully Studio), I could not uninstall Multiterm under Apps & Features:https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/91/pastedimage1589674716599v2.png If I hit Uninstall, it launches the wizard and at the very end of it, I get this error message: https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/91/pastedimage1589674615256v1.png However, if I go to the Start menu Multiterm is gone, I can only see a few folders left under the Programs folder and under the Documents. I tried launching the latest version executable I just downloaded today, but I still get the same error message above. I am working with Win 10 and I noticed that the crashes started when I was trying to open older projects today, but at least that issue was solved by reinstalling Studio. Now I just need to get the latest version of Multiterm on my machine. Please advice.
Get AI Suggestion

AI Reply

Accept answer Reject Answer

Parents

0 Paul over 5 years ago

Raffaella Palmisano

Your version of Studio is also very old, so I'd recommend you try downloading the latest versions of Studio and MultiTerm from the ftp and install them both. Don't bother trying to uninstall as this error is most likely caused by a faulty uninstall (probably removed the wrong one... not your fault, too many choices).

You can find the latest versions for both products here:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

You might also find this article useful in the future:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0024972

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Raffaella Palmisano over 5 years ago in reply to Paul

Hello Paul, the error message refers to Multiterm, not Studio. Yesterday I have downloaded, installed and updated Studio to v. , which should be the latest release as there are no new notification of new updates for Freelance.

The error message you see below happens both 1) during uninstalling my old version of Multiterm and 2) when trying to install the latest version I could install from my Account, which yesterday was SDLMultiTermDesktop2019_56053.exe. That did not work, I tried to launch it twice to no avail.

Now I have downloaded the latest zip from your ftp link and downloaded version SDLMultiTermDesktop2019_56482.exe. It worked! So my question is, why was this version not deployed to my account yesterday? It obviously contained that one patch I needed to overcome this issue. Thank you for your support.

Generated Image Alt-Text
[edited by: Trados AI at 1:44 PM (GMT 0) on 5 Mar 2024]
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Paul over 5 years ago in reply to Raffaella Palmisano

Raffaella Palmisano

Raffaella Palmisano said:
So my question is, why was this version not deployed to my account yesterday?

Good question... I have no idea. Will ask the question tomorrow.

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Paul over 5 years ago in reply to Paul

Raffaella Palmisano

In fact I do know. It's because it is updated by a CU and these are never released in the accounts. It's up to you to make sure you update to the latest one using the automatic updates Alternatively via the manual update in the knowledgebase:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cancel
Vote Up 0 Vote Down

Sign in to reply

Reject Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Reply

0 Paul over 5 years ago in reply to Paul

Raffaella Palmisano

In fact I do know. It's because it is updated by a CU and these are never released in the accounts. It's up to you to make sure you update to the latest one using the automatic updates Alternatively via the manual update in the knowledgebase:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cancel
Vote Up 0 Vote Down

Sign in to reply

Reject Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Children

0 Manfred Altmann 7 hours ago in reply to Paul

Hi all,

I experienced the same. I wanted to update both Trados 2024 and MultiTerm 2024 to their new version. Trados installation was flawless, but when installing MultiTerm, I got the same issue as described above. I tried to remove MultiTerm 2024 from Control Panel (and unfortunately did not use the "Remove suite of products" entry but uninstalled the MultiTerm 2024 apps individually).

Now, I'm completely stuck: Trying to use the "Remove suite of products" entry yields the same error, trying to install the new version yields it too. I also tried renaming the MultiTerm18 folder under C:\Users\Annette\AppData\Roaming\Trados\MultiTerm, but to now avail either.

The version is:

I found the link Paul indicated back then, but with the MultiTermDesktop2024SR1_18.1.2.3594.exe installer, it did not work.

What can I do to install MultiTerm again? Please help soon, I need my MultiTerm back!

TIA

Best regards

Annette (from Manfred's compter)

Generated Image Alt-Text
[edited by: RWS Community AI at 9:48 AM (GMT 1) on 13 Oct 2025]
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Trados Studio > 3. MultiTerm

Multiterm uninstall error: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first.