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Response still outstanding - who can help? Words can not looked up in MultiTerm, error message: "Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt"

Sabine Neubert
Dear all, when trying to look up a word in my Multiterm Databank I always get the following error message: "Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt". I no longer can look up words in my Multiterm Databank automatically...
Is there someone who knows the solution to this problem?
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    Dear Paul,

    this is the error which is shown:
    sdlerror-201574-18h38m31s.sdlerror.sdlerror

    I had to delete and reinstall everything on my computer some weeks ago. Do you think this might be the reason why Multiterm 2014 ist no longer working correctly? What can I do? The error message in detail (see below) mentions Product Version Multiterm 11, but I bought Multiterm 14 already on 29 September 2013 and it had been working since then on my computer. I would highly appreciate help. Kind regards, Sabine

    Here the error message in detail:

    <?xml version="1.0"?>

    -<SDLErrorDetails time="04.07.2015 18:39:19">

    <ErrorMessage>Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.</ErrorMessage>


    -<Exception>

    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <HelpLink/>

    <Source>Sdl.Desktop.Platform.WinForms</Source>

    <HResult>-2147467261</HResult>


    -<StackTrace>

    <![CDATA[ bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference) bei Sdl.Desktop.Platform.WinForms.DockingViewContentControlEx.SetActiveViewPart(IViewPartReference viewPartReference) bei Sdl.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value) bei Sdl.MultiTerm.Studio.Editor.EditorView._TermbaseService_SearchFinished(List`1 hits, Int32 pass) bei Sdl.MultiTerm.Studio.Common.Interfaces.SearchFinishedHandler.Invoke(List`1 hits, Int32 pass) bei Sdl.MultiTerm.Studio.Editor.TermbaseService.Search(String pattern) bei Sdl.MultiTerm.Studio.Editor.Ribbons.SearchRibbon._SearchPatterns_KeyDown(Object sender, KeyEventArgs e) bei Sdl.Desktop.Platform.WinForms.IgCommandBarComboBox.OnToolKeyDown(Object sender, ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.ToolKeyEventHandler.Invoke(Object sender, ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.ToolBase.OnToolKeyDown(ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolKeyDown(ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnEditor_KeyDown(Object sender, KeyEventArgs e) bei Infragistics.Win.EmbeddableEditorBase.RaiseKeyDownEvent(KeyEventArgs e) bei Infragistics.Win.EmbeddableTextBox.OnKeyDown(KeyEventArgs e) bei System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m) bei System.Windows.Forms.Control.ProcessKeyMessage(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.ProcessKeyMessage(Message& msg) bei System.Windows.Forms.Control.WmKeyChar(Message& m) bei System.Windows.Forms.Control.WndProc(Message& m) bei System.Windows.Forms.TextBoxBase.WndProc(Message& m) bei System.Windows.Forms.TextBox.WndProc(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.WndProcInternal(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.WndProc(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>

    </StackTrace>

    </Exception>


    -<Environment>

    <ProductName>SDL MultiTerm</ProductName>

    <ProductVersion>MultiTerm11</ProductVersion>

    <EntryAssemblyFileVersion>11.2.1379.0</EntryAssemblyFileVersion>

    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>

    <ServicePack>Service Pack 1</ServicePack>

    <OperatingSystemLanguage>1031</OperatingSystemLanguage>

    <CodePage>1252</CodePage>

    <LoggedOnUser>Neubert-PC\Neubert</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>

    <ComputerName>NEUBERT-PC</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>8364940 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>
  • 0 in reply to Sabine Neubert

    Unknown said:
    ..
    The error message in detail (see below) mentions Product Version Multiterm 11, but I bought Multiterm 14 already on 29 September 2013 and it had been working since then on my computer.

    Sabine
    Just for your information: the product version you see in the error message is the internal version number, which differs from the marketing product name.
    In fact, Multiterm 11 = Multiterm 2014 and Multiterm 12 = Studio 2015. So, it is the right version and you don't have to worry about the wrong version having been installed.
    Unfortunately, I can't give you any hint about the possible cause of your problem, but I am sure that Paul will be able to help you further soon.
    Walter
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  • 0 in reply to Sabine Neubert

    Unknown said:
    ..
    The error message in detail (see below) mentions Product Version Multiterm 11, but I bought Multiterm 14 already on 29 September 2013 and it had been working since then on my computer.

    Sabine
    Just for your information: the product version you see in the error message is the internal version number, which differs from the marketing product name.
    In fact, Multiterm 11 = Multiterm 2014 and Multiterm 12 = Studio 2015. So, it is the right version and you don't have to worry about the wrong version having been installed.
    Unfortunately, I can't give you any hint about the possible cause of your problem, but I am sure that Paul will be able to help you further soon.
    Walter
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