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Response still outstanding - who can help? Words can not looked up in MultiTerm, error message: "Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt"

Sabine Neubert
Dear all, when trying to look up a word in my Multiterm Databank I always get the following error message: "Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt". I no longer can look up words in my Multiterm Databank automatically...
Is there someone who knows the solution to this problem?
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  • 0
    Hi Sabine,

    What version of Multiterm are you using? If it's prior to 2014 SP2 then it may be a Java error, but if it's more recent I'm not sure why. Some more details would be helpful, and maybe the error stack (you can see it by clicking on the little icon, bottom left, in the error message) that is produced when you get the error message.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0
    Dear Paul,

    this is the error which is shown:
    sdlerror-201574-18h38m31s.sdlerror.sdlerror

    I had to delete and reinstall everything on my computer some weeks ago. Do you think this might be the reason why Multiterm 2014 ist no longer working correctly? What can I do? The error message in detail (see below) mentions Product Version Multiterm 11, but I bought Multiterm 14 already on 29 September 2013 and it had been working since then on my computer. I would highly appreciate help. Kind regards, Sabine

    Here the error message in detail:

    <?xml version="1.0"?>

    -<SDLErrorDetails time="04.07.2015 18:39:19">

    <ErrorMessage>Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.</ErrorMessage>


    -<Exception>

    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

    <HelpLink/>

    <Source>Sdl.Desktop.Platform.WinForms</Source>

    <HResult>-2147467261</HResult>


    -<StackTrace>

    <![CDATA[ bei Sdl.Desktop.Platform.WinForms.DockingViewContentControl.SetActiveViewPart(IViewPartReference viewPartReference) bei Sdl.Desktop.Platform.WinForms.DockingViewContentControlEx.SetActiveViewPart(IViewPartReference viewPartReference) bei Sdl.Desktop.Platform.AbstractViewWithParts.set_ActiveViewPart(IViewPartReference value) bei Sdl.MultiTerm.Studio.Editor.EditorView._TermbaseService_SearchFinished(List`1 hits, Int32 pass) bei Sdl.MultiTerm.Studio.Common.Interfaces.SearchFinishedHandler.Invoke(List`1 hits, Int32 pass) bei Sdl.MultiTerm.Studio.Editor.TermbaseService.Search(String pattern) bei Sdl.MultiTerm.Studio.Editor.Ribbons.SearchRibbon._SearchPatterns_KeyDown(Object sender, KeyEventArgs e) bei Sdl.Desktop.Platform.WinForms.IgCommandBarComboBox.OnToolKeyDown(Object sender, ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.ToolKeyEventHandler.Invoke(Object sender, ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.ToolBase.OnToolKeyDown(ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolKeyDown(ToolKeyEventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e) bei Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnEditor_KeyDown(Object sender, KeyEventArgs e) bei Infragistics.Win.EmbeddableEditorBase.RaiseKeyDownEvent(KeyEventArgs e) bei Infragistics.Win.EmbeddableTextBox.OnKeyDown(KeyEventArgs e) bei System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m) bei System.Windows.Forms.Control.ProcessKeyMessage(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.ProcessKeyMessage(Message& msg) bei System.Windows.Forms.Control.WmKeyChar(Message& m) bei System.Windows.Forms.Control.WndProc(Message& m) bei System.Windows.Forms.TextBoxBase.WndProc(Message& m) bei System.Windows.Forms.TextBox.WndProc(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.WndProcInternal(Message& m) bei Infragistics.Win.EmbeddableTextBoxWithUIPermissions.WndProc(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>

    </StackTrace>

    </Exception>


    -<Environment>

    <ProductName>SDL MultiTerm</ProductName>

    <ProductVersion>MultiTerm11</ProductVersion>

    <EntryAssemblyFileVersion>11.2.1379.0</EntryAssemblyFileVersion>

    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>

    <ServicePack>Service Pack 1</ServicePack>

    <OperatingSystemLanguage>1031</OperatingSystemLanguage>

    <CodePage>1252</CodePage>

    <LoggedOnUser>Neubert-PC\Neubert</LoggedOnUser>

    <DotNetFrameWork>4.0.30319.34209</DotNetFrameWork>

    <ComputerName>NEUBERT-PC</ComputerName>

    <ConnectedToNetwork>True</ConnectedToNetwork>

    <PhysicalMemory>8364940 MB</PhysicalMemory>

    </Environment>

    </SDLErrorDetails>
  • 0 in reply to Sabine Neubert

    Unknown said:
    ..
    The error message in detail (see below) mentions Product Version Multiterm 11, but I bought Multiterm 14 already on 29 September 2013 and it had been working since then on my computer.

    Sabine
    Just for your information: the product version you see in the error message is the internal version number, which differs from the marketing product name.
    In fact, Multiterm 11 = Multiterm 2014 and Multiterm 12 = Studio 2015. So, it is the right version and you don't have to worry about the wrong version having been installed.
    Unfortunately, I can't give you any hint about the possible cause of your problem, but I am sure that Paul will be able to help you further soon.
    Walter
  • 0 in reply to Sabine Neubert

    Hi Sabine,

    Let's start with the obvious (as in this often cures many things).  Navigate to this folder:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm11\

    Now delete these files (sometimes I zip them up and then delete, so if doesn't help I can put them back if I have customised anything in MultiTerm), restart MultiTerm and try again:

    BaseSettings.xml

    UserSettings.xml

    Settings.xml

    Let me know if this helps?

    Regards

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0
    Dear Paul,
    the problem still exists. Words cannot be looked up automatically in MultiTerm. Is there some other suggestion for help than the one below? Maybe someone can switch on to my computer? Best regards, Sabine

    Paul Filkin suggested the answer: Hi Sabine, Let's start with the obvious (as in this often cures many things). Navigate to this folder: c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm11\ Now delete these files (sometimes I zip them up and then delete, so if doesn't help I can put them back if I have customised anything in MultiTerm), restart MultiTerm and try again: BaseSettings.xml UserSettings.xml Settings.xml Let me know if this helps? Regards (with 1 other suggested answer)

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