"Probability score": 0.7

"Question improvement suggestion": Please provide more details about the troubleshooting steps you have already taken, the operating system you are using, and any recent changes to your system or software.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello Anne,

I understand that you're experiencing an issue with adding server-based termbases in Trados Studio 2022, SR2 - 17.2.11.19134. This issue has been recognized as a defect (CRQ-31677) in Trados Studio.

Here are a few steps you can try to resolve this issue:

Step 1: Ensure that your Trados Studio is up-to-date. You can check for updates within the application.

Step 2: Try resetting your window layout in Trados Studio. You can do this by going to View > Reset Window Layout.

Step 3: If the issue persists, you might want to try reinstalling Trados Studio. Please ensure to back up your settings and projects before doing so.

Step 4: If none of the above steps work, you may need to wait for a fix in a future update of Trados Studio, as this issue has been recognized as a defect.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I'd like to get in touch with customer support to file a complaint. Does anyone have the contact details? Thank you :-)

"Probability score": 1

"Question improvement suggestion": Your question is clear and doesn't need any improvement.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I understand that you would like to get in touch with customer support. While I can't provide specific contact details, you can reach out to them through the official Trados website. There, you will find options to contact support via phone or email, depending on your region. Please remember to provide all the necessary details about your issue to expedite the process.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Anne Standal 

If you wish to complain because CRQ-3167 hasn't fixed things then perhaps I can help. 

First of all, if you leave the answers as verified your post is very likely to go unnoticed as we don't bother reading threads where a verified answer has been provided... too many other things to do!

Secondly, the AI isn't always correct and in this case I'm afraid it has sold you a dummy as CRQ-3167 is an item related to working with WorldServer Packages, which I don't think you are?  It's also different because yours opens yo just cannot get to it:

I will correct the AI so it doesn't make the same mistake again.

If your problem is indeed that you want to complain that this hasn't been fixed let's work through this logically as there probably isn't anything to fix.  So just on case, can you confirm that you work with multiple monitor and still have both monitors connected when this problem occurs?  Have you also tried a reset as this may clear any settings that are being remembered?

To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

If you want to complain about something else, and not a product issue we can discuss here, then please visit Trados.com where you can use the live chat to raise this with the team there and they'll be able to help.

Thank you so much for your reply Paul . I am happy to hear that I probably don't need to wait for an update.

You are correct, I'm not working with WolrdServer packages. I can also confirm that I work with multiple monitors and still have both monitors connected when this problem occurs.

I managed to do the reset you described, but unfortunately this didn't help. Do you know what to do next?

Also (and sorry if this is obvious), do you have a tip on how I can see that the answers are verified and how i can change this?

Thanks again in advance!

Anne Standal 

On the verified answers bit.  In the thread, at the top right you'll see this summary which is helpful:

You'll also see verified answers have a green border like this:

In the list of posts you'll see this:

Green tick - verified answer(s)

Orange tick - suggested answer(s)

Question mark - unanswered

In the thread itself if you don't agree with the suggested answer or verified answer you can uncheck it using the "More" menu at the bottom of the post... or it may even show a button for it if you were the original poster.

So this one is a suggested answer as I checked the button to suggest the answer to this particular question.

Anne Standal 

Anne Standal said:

You are correct, I'm not working with WolrdServer packages. I can also confirm that I work with multiple monitors and still have both monitors connected when this problem occurs.

I managed to do the reset you described, but unfortunately this didn't help. Do you know what to do next?

ok... a few ideas.

Yes, the issue of hidden or inaccessible windows in Trados Studio (or MultiTerm) can often be resolved by trying the following solutions:

1. Bring the Hidden Window to the Foreground

• Click on the Trados Studio taskbar icon to see if the window is listed as open.
• Press Alt + Tab to cycle through open windows and check if you can bring it into focus.
• If the window is open but invisible, try pressing Alt + Space, then M, and use the arrow keys to move the window back onto the screen.

2. Check for Off-Screen Windows

If you're using multiple monitors or have changed display settings, the window might be off-screen:

• Hold Shift and right-click the Trados Studio taskbar icon.
• Select Move, then use the arrow keys to move the window back into view.
• Alternatively, press Windows + Shift + Left/Right Arrow to shift the window between monitors.

3. Reset Window Layout

In Trados Studio:

• Go to View → Reset Window Layout.

4. Update Graphics Drivers & Windows Display Settings

• Ensure that your display drivers are up to date.
• If you’ve recently changed DPI scaling, try reverting to 100% (default) and restart your PC.

5. Reinstall SDL Trados Studio

If nothing works, uninstall Trados Studio, then reinstall.

See if something here helps you.

Brilliant! Thank you so much! The "Alt + Space, then M" option worked.

Have a lovely evening!

Thank you! I think I understand now. As I verified your last answer, this post has one verified answer. Is this correct? I was under the impression that there were other verified answers as well (as I, as you mentioned, had left answers verified), but somehow I can't see them now. Anyway, this reply is very useful and I will make sure to keep a  lookout for wrongfully verified answers in the future.

 

 Anne Standal 

Excellent… glad you managed to sort it out.

Anne Standal said:

I was under the impression that there were other verified answers as well (as I, as you mentioned, had left answers verified), but somehow I can't see them now.

That’s because I unverified them ;-)

Ah, I see . Thanks for unverifying them for me. Have a great evening!

Ah, I see . Thanks for unverifying them for me. Have a great evening!