"Probability score": 0.9

"Question improvement suggestion": The user has provided a good amount of information, but it would be helpful to know if there were any recent changes to the system or software before the issue occurred. Also, it would be beneficial to know if the user has tried opening the termbase on a different computer or with a different version of Trados Studio and MultiTerm.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're having trouble with MultiTerm. Based on the information you've provided, it seems like you've already tried some troubleshooting steps such as reinstalling Trados Studio and MultiTerm. Here are a few more steps you can try:

Step 1: Ensure your Windows 10 is up to date. You can do this by going to Settings > Update & Security > Windows Update, and then click on 'Check for updates'.

Step 2: Try repairing your Trados Studio and MultiTerm installations via the Control Panel. You can do this by going to Control Panel > Programs > Programs and Features, then select Trados Studio and MultiTerm, and click on 'Repair'.

Step 3: Change the folder name or file path of the termbase to a simple one without special characters. This can sometimes resolve issues related to invalid file name errors.

Step 4: If the problem persists, you may want to consider using Trados FreshStart to reset your Trados Studio settings to default. Please remember to back up your settings and files first as this tool will delete personal settings.

If none of these steps resolve your issue, it might be a more complex problem that requires further investigation.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I've tried to repair with Trados Freshstart but it did not work. Now that I have unistalled and then reinstalled Multiterm, I get a new error message "General error occured Access to path C:\ProgramData\Trados\Multiterm\Multiterm17\Settings.xml is denied". I'm waiting for your help, thanks!

"Probability score": 0.85

"Question improvement suggestion": It would be helpful if you could provide more information about any recent changes to your system or software before the issue occurred. Also, if there are any other error messages or codes, please include them.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're still experiencing issues. The new error message you're seeing suggests that there might be a permissions issue with the file path mentioned. Here are a few steps you can try:

Step 1: Run Trados Studio and MultiTerm as an administrator. You can do this by right-clicking on the program icon and selecting 'Run as administrator'.

Step 2: Check the permissions of the file path mentioned in the error message. You can do this by right-clicking on the folder, selecting 'Properties', then going to the 'Security' tab. Make sure your user account has full control.

Step 3: If the problem persists, you might want to try creating a new user account with administrative privileges on your computer and installing Trados Studio and MultiTerm on that account.

Step 4: If none of these steps work, it might be a more complex issue that requires further investigation.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I've tried all three options and it still doesn't work. I still get the error message "General error occured Access to path C:\ProgramData\Trados\Multiterm\Multiterm17\Settings.xml is denied". What do you suggest?

"Probability score": 0.7

"Question improvement suggestion": It would be helpful if you could provide more information about any recent changes to your system or software before the issue occurred. Also, if there are any other error messages or codes, please include them.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're still experiencing issues. The error message you're seeing suggests that there might be a permissions issue with the file path mentioned. Here are a few more steps you can try:

Step 1: Try to manually change the permissions of the folder mentioned in the error message. You can do this by right-clicking on the folder, selecting 'Properties', then going to the 'Security' tab. Click on 'Edit' and then add your user account, if it's not already there, and make sure it has full control.

Step 2: If the problem persists, you might want to try disabling your antivirus software temporarily. Sometimes, antivirus software can interfere with file access.

Step 3: If none of these steps work, it might be a more complex issue that requires further investigation.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Both options still don't work. Do you have any other suggestion?

Both options still don't work. Do you have any other suggestion?

Hi Charlotte Laigle  

Maybe try the workaround suggested at this link  General error occurred. MultiTerm is unable to retrieve the multimedia object. 

Kind regards,

Thanks Elisa, but the problem is not related to the termbase but to the software itself... I still don't have solved it, I get a bit desperate...

Hi Charlotte Laigle 

I see that you are getting this error:General error occured Access to path C:\ProgramData\Trados\Multiterm\Multiterm17\Settings.xml is denied". Please try deleting the settings.xml file and then reopen Multiterm. See also https://www.proz.com/forum/trados_support/205334-problem_with_multiterm_8_access_denied_base_settingsxml.html

Kind regards,

Thanks again for your help Elisa, I've deleted the file and now, when I try to open a termbase, the following error message appears "This termbase cannot be opened because it has been created with an unsupported version of Multiterm". In the end, it still doesn't work...

Charlotte Laigle 

Did you try the solution here?

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034112