problem opening packages in Studio 2017

Question

Hello, 
 I have a problem opening any package I receive for translation ever since I installed Studio 2017. Even after I installed the SR1 package, I'm still facing the same issue. Every time I try to open a package I receive the following error: 
 "The process cannot open the file ... because it is being used by another process." (photo attached) 
 
 and when I try to double click the package, I receive the following: 
 
 I had colleagues that faced the same issue but they solved it by installing the WordServerComponents.msi. I tried it but it didn't work for me. Is there any solution to this problem? 
 Thank you. 
 Roula

Alison Field · Answer

Hi Roula Farah , 
 There are methods to repair and reset Studio that might help, detailed here: gateway.sdl.com/.../communityknowledge 
 Let me know if none of these works for you... 
 All the best, Alison

Ladislav Hlavatý · Answer

Hello Roula, 
to me it seems as you are trying to open the file directly from your e-mail. Please download the package to your local drive and try to open only then - also good to try not only double click, but also using Open project package from within Studio. 
 
If this is not the case I would sugest to reset Studio as Alison already suggested. 
 
Regards, 
Ladislav

Alison Field · Answer

Hi again Roula Farah , 
 Are you sure you tried closing Studio and renaming folder '14.0.0.0' here: 
 C:\Users\'USERNAME'\AppData\Roaming\SDL\SDL Trados Studio\ 
 then opening Studio again? You need to have all files visible, by clicking here on the View tab of the Windows Explorer ribbon:

Doesn't matter what you rename it. The folder will be recreated when you open Studio again and you can then delete the one you renamed. 
 Otherwise, you can contact installation and licensing Support as this is basically an installation problem that is preventing you from working, because it occurred after installing SR1: 
 http://support.xl8.one 
 Fill in all the details and make sure your email address is correct as this is how they will contact you. If needed, with your permission, they can connect to your computer to see what is causing this. 
 All the best, 
 Ali

Alison Field · Answer

PS 
 Hi again Roula Farah 
 Just a thought... Is this latest version of Studio/MultiTerm added to your antivirus/antimalware/firewall software exclusions list/s?? 
 I wonder if there has been a name change somewhere in the address after installation so your antivirus software isn't seeing that it's accepted. 
 This would maybe cause an antivirus scan of the file, which might then trigger the 'in use by another process' message... 
 If you have Windows Defender, for example, here's where you add exclusions of files or folder:

As you'll see, you can add the executable files under 'exclude a file' or the whole folders as I have under 'Exclude a folder' or indeed add the file extension as I have with sdlxliff and .sdlppx, for real overkill ;-) 
 You can even add processes, scrolling down from the above... 
 
 Not sure whether I added those manually or they were added automatically via the folders I excluded. Long time since I did this... 
 It's worth a try...? 
 Bon courage 
 Ali :)

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problem opening packages in Studio 2017