Hello Choi JoengWon 

After taking a look at your account, it appears you activated the network license on the 30th October (taking into consideration your time zone and ours GMT) it would appear you may have resolved the problem.

Can you confirm?

The 2017 Network license can ONLY be used on one machine at any given time.

The 2015 network licenses can be used on 3 machines concurrently.

Kr

Steve

Hi Choi JoengWon 

It would appear that you tried to activate the license as a single user license- as opposed to a 'network' license. 

What you will need now to do- is access your SDL account- DOWNLOADS

and first install the License Server Manager (LSM) v1.0.347 (please read the notes before doing so)

Because we use SAFENET licensing technology- licenses can be activated locally or via a dedicated server- but the process is always the same in that the license MUST be activated via the LSM and then Studio must be directed to the computer name (not the server name).

When installed and activated correctly- each time you (any user) shut down the machine, the license should be automatically returned (so another user can pick it up if required- but only one user can use 2017 at any given time).

So based on your current license situation-

you may have three users on 2015 and 1 user on 2017 at any given time- assuming all license are correctly activated via the LSM.

Kr

Steve

P.S.- I have had your license reset- so once you have LSM installed you can reuse the license.

Hi Steve,

I installed new LSM as your guide and activated the license.

But when I open a Studio project, there is still error.

Please check the image for your reference.

Thank you!

Hello Choi JoengWon

You currently hold 3* Studio 2015 Studio and 1*2017 Studio licenses- so  maximal 4 users can use the software (2015/2017) at any one time.

If you close your PC and the license is returned to the server- any authorised  person within your company can then use the Studio 2017 version (as long as they have Studio 2017 installed and their C is linked to the LSM.

If you need everyone to be using Studio 2017 concurrently- you will need to upgrade your 2015 licenses.

Kr

Steve

Hi Choi,

I think the issue here is that you have shut down your computer.

If you machine has the LSM installed- then this needs to be switched on at all times (just close Studio to return the license)

When configuring the LSM- you need to know the (to connect) PC's name /address or its IP and add these.

Important:

The licensing computer must be turned on when users request network license seats.

After closing the SDL product, the license seat is returned to the license server so other users can use it.

Kr

Steve

Hi Steve,

We already installed LSM in my computer and my colleague's too.

My computer name is "DESKTOP-PJ6RVLL".

After I turn off Trados Studio, I check the license in our account but there is no available seat.

And my colleague tried to connect with my computer name he failed.

Please kindly help me to check this issues.

Thank you so much!