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Why does Studio 2017 not update saved segments properly?

Marlen Maier-Weigert

When I save a segment to the TM and then perform changes on the segment and save it again, the changes will not be updated properly, and the match I will get does not reflect the changed segment but the initial status of the segment when saved first.

This is also true for MultiTerm entries. They just do not update. Even though I delete entries, they will still appear as if nothing ever happened.

Also, Studio 2017 SR1 really crashes significantly often as opposed to earlier releases.

I observed another strange behaviour: auto-propagated segments do not appear in the TM when you set the cursor into this segment in the editor, i.e. they are not recognized as matches.

Would be interesting to know if anyone has made similar experiences.
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  • 0 in reply to Marlen Maier-Weigert

    Hi 

    If you don't have any anti-virus software then it could be a virus or some other form of malware slowing down the system and preventing the correct functioning of Studio. Are you sure you don't even have the anti-virus and firewall software that automatically comes with Windows? You would have to have uninstalled it deliberately.

    All the best

    Ali
  • 0 in reply to Alison Field
    Hi Alison,
    Yes, thanks, more than sure. When buying a new laptop, I always reinstall the OS from scratch. All other software is performing absolutely well. As already mentioned, the previous version worked according to expectations (at least in this respect). The most recent version with all the uplift stuff etc. does not. Once I "manually" retranslate a segment (that should be a high match) and save this match, the previously expected match is then displayed. Ironically, some moments too late. Sometimes playing with the different display options gives me the feeling there is some change in behaviour, but overall it does not work. It definitely has got nothing to do with the performance of my computer.
    Another funny thing I found out today: when deactivating the MT I am using, instead of matches Trados displays "4 matches found" - and that's it - isn't that lovely?
    But, alas, I hope the next version can do better.
    Best,
    Marlen
  • 0 in reply to Marlen Maier-Weigert
    Hi Marlen,

    Sorry to hear about your frustration. I just wanted to say that this does sound like a LookAhead situation, but since you've already disabled LookAhead, it's a real puzzle. One other thing that caught my eye in your description is the translation results appearing after you've entered a new translation. This points to the TM lookup operation possibly taking too long (longer than it takes you to enter the translation again), and so there must be some factor causing this to happen, which is why Paul and Ali are asking about antiviruses and firewalls. My suggestion would be to disable your plug-ins and then enable them one by one in order to investigate if one of them is causing the issue (of course, testing your environment before re-enabling each plug-in).

    I know it's easy to suspect that something is wrong with Studio when we see effects like this, but this not being a generalized issue for other users means that there must be something in your particular environment leading to this, and so the best course of action is to have SDL Support help if none of the suggestions here are working.

    Best of luck!
  • 0 in reply to Marlen Maier-Weigert

    Hi 

    As rightly says, this is not happening to everyone so it would indicate that there is something in your setup/your computer environment that is causing this incorrect behaviour.

    Have you tried running a Windows Repair on Studio? If not, please do. 

    Take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link. 
    Regarding the 'reset' suggestion... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling.
    If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.

    All the best

    Alison