Why does Studio 2017 not update saved segments properly?

When I save a segment to the TM and then perform changes on the segment and save it again, the changes will not be updated properly, and the match I will get does not reflect the changed segment but the initial status of the segment when saved first.

This is also true for MultiTerm entries. They just do not update. Even though I delete entries, they will still appear as if nothing ever happened.

Also, Studio 2017 SR1 really crashes significantly often as opposed to earlier releases.

I observed another strange behaviour: auto-propagated segments do not appear in the TM when you set the cursor into this segment in the editor, i.e. they are not recognized as matches.

Would be interesting to know if anyone has made similar experiences.

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Why does Studio 2017 not update saved segments properly? When I save a segment to the TM and then perform changes on the segment and save it again, the changes will not be updated properly, and the match I will get does not reflect the changed segment but the initial status of the segment when saved first. This is also true for MultiTerm entries. They just do not update. Even though I delete entries, they will still appear as if nothing ever happened. Also, Studio 2017 SR1 really crashes significantly often as opposed to earlier releases. I observed another strange behaviour: auto-propagated segments do not appear in the TM when you set the cursor into this segment in the editor, i.e. they are not recognized as matches. Would be interesting to know if anyone has made similar experiences.
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0 Paul over 7 years ago

Hi Marlen Maier-Weigert ,

It sounds a little as though you have not got your TM set to update? Many apologies for the basic question, but are you sure your TM is set up correctly in your Project Settings and not just in your File -> Options?

Paul Filkin | RWS Group

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0 Marlen Maier-Weigert over 7 years ago in reply to Paul

Hi Paul,

Yes, sure, I have. The segments (and also the changed termbase entries will update, but maybe only a few hours later or in the next session).

Please have a look at the attached screenshot:

Although I changed the segment (bewegt er sich), it is not changed in the match I get (bewegt sich). "Bewegt sich" was the initial version I saved to the segment. So, if the TM was not set to update, I could not change anything in the TM, right? The problem is that changes are not being updated immediately, only after a while (some minutes or hours, I have not measured it). But at least in the next project using this TM.

I think that all the new upLift settings etc. etc. create confusion for Studio in terms of updating matches.

Let me know if you need any additional infos.

Best wishes.
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0 Paul over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen Maier-Weigert ,

I wouldn't expect a segment this far away to be affected, but please try disabling Lookahead and see if this helps?

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0 Marlen Maier-Weigert over 7 years ago in reply to Paul

Hi Paul,

Thanks. I will try if this does the trick and keep you up to date.

Best,
Marlen
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0 Marlen Maier-Weigert over 7 years ago in reply to Paul

Hi Paul,

No, sorry, evening disabling Lookahead is to no avail. Studio does not find new or updated segments within a certain timeframe. The only explanation I have is that updating segments takes several minutes (at least 10 minutes or more). However, this is completely unacceptable when translating documents that are highly repetitive with only slight changes (mostly 90+ % matches). It cannot be the purpose of a translation memory not to "remember" the segments already translated. I am translating more than 1 mio. chars per month, so believe me I have a very precise feeling for matches that should be available. In all previous versions at least this feature worked reliably, but now it is getting absurd.
I do not think that you can solve this problem now, but please ask your developers to deeply look into that problem when releasing the next update. Thank you ever so much.
M.
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0 Paul over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen Maier-Weigert

I think you need to have your IT, or our support (if you have a contract), look at your environment more closely. I really doubt the results you are describing are a problem inherent with Studio. Perhaps you are running some backup software on a transactional basis that is working every time you confirm a segment and taking so long that Studio is unable to work efficiently with it. Perhaps you are using dropbox or some other webbased solution for your TMs and the connection is taking too long to update?

I'm sure the problem is something like this and you should not wait for us to provide a fix that probably won't be coming. Please can you check thoroughly what the environment is you are working in because based on your descriptions I really don't think this is a problem we can address with Studio.

Paul Filkin | RWS Group

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0 Marlen Maier-Weigert over 7 years ago in reply to Paul

Hi, no, I am not using DropBox or anything similar. All my files are locally stored. It worked perfectly before but since the new version with all the additional features it does not work any more. I am more than convinced that it takes too long for Studio to update the segments due to the inherent feature overload. It is quite easy: I save a segment, go to the next segment, and if it only differs by a final full-stop I want Studio to reliably recognize this as a match. As it is now, I need to remember for myself that I previous translated an almost identical segment. This is not what I would expect from a translation memory. This update problem, btw, is also true for MultiTerm. You can delete whatever word you want, it will still be there when opening the next segment. Only some time later the new updated status will be reflected.
Best, M.
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0 Paul over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen Maier-Weigert

I appreciate your frustration but hope you'll be willing to investigate a few more things such as your Anti-Virus perhaps? I think if this was a problem with inherent features then we'd see a lot more users, in fact all users, having the same problem. As we don't I think it's reasonable to keep looking for an external interference in your case. Try turning off your security software, or back up software for a short whiile and see if this helps at all?

Paul Filkin | RWS Group

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0 Marlen Maier-Weigert over 7 years ago in reply to Paul

I must disappoint you. I do not run any Anti-Virus and have never run any, nor do I run any other software that might slow down the system. This btw would affect other tools as well, but it does not. My system and computer are both fairly clean and new. I do hope any future releases will solve this issue. Thank you.
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0 Alison Field over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen Maier-Weigert

If you don't have any anti-virus software then it could be a virus or some other form of malware slowing down the system and preventing the correct functioning of Studio. Are you sure you don't even have the anti-virus and firewall software that automatically comes with Windows? You would have to have uninstalled it deliberately.

All the best

Ali
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0 Marlen Maier-Weigert over 7 years ago in reply to Alison Field

Hi Alison,
Yes, thanks, more than sure. When buying a new laptop, I always reinstall the OS from scratch. All other software is performing absolutely well. As already mentioned, the previous version worked according to expectations (at least in this respect). The most recent version with all the uplift stuff etc. does not. Once I "manually" retranslate a segment (that should be a high match) and save this match, the previously expected match is then displayed. Ironically, some moments too late. Sometimes playing with the different display options gives me the feeling there is some change in behaviour, but overall it does not work. It definitely has got nothing to do with the performance of my computer.
Another funny thing I found out today: when deactivating the MT I am using, instead of matches Trados displays "4 matches found" - and that's it - isn't that lovely?
But, alas, I hope the next version can do better.
Best,
Marlen
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0 Nora Díaz over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen,

Sorry to hear about your frustration. I just wanted to say that this does sound like a LookAhead situation, but since you've already disabled LookAhead, it's a real puzzle. One other thing that caught my eye in your description is the translation results appearing after you've entered a new translation. This points to the TM lookup operation possibly taking too long (longer than it takes you to enter the translation again), and so there must be some factor causing this to happen, which is why Paul and Ali are asking about antiviruses and firewalls. My suggestion would be to disable your plug-ins and then enable them one by one in order to investigate if one of them is causing the issue (of course, testing your environment before re-enabling each plug-in).

I know it's easy to suspect that something is wrong with Studio when we see effects like this, but this not being a generalized issue for other users means that there must be something in your particular environment leading to this, and so the best course of action is to have SDL Support help if none of the suggestions here are working.

Best of luck!
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0 Nora Díaz over 7 years ago in reply to Marlen Maier-Weigert

Hi Marlen,

Sorry to hear about your frustration. I just wanted to say that this does sound like a LookAhead situation, but since you've already disabled LookAhead, it's a real puzzle. One other thing that caught my eye in your description is the translation results appearing after you've entered a new translation. This points to the TM lookup operation possibly taking too long (longer than it takes you to enter the translation again), and so there must be some factor causing this to happen, which is why Paul and Ali are asking about antiviruses and firewalls. My suggestion would be to disable your plug-ins and then enable them one by one in order to investigate if one of them is causing the issue (of course, testing your environment before re-enabling each plug-in).

I know it's easy to suspect that something is wrong with Studio when we see effects like this, but this not being a generalized issue for other users means that there must be something in your particular environment leading to this, and so the best course of action is to have SDL Support help if none of the suggestions here are working.

Best of luck!
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Why does Studio 2017 not update saved segments properly?