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General Massive Catastrophic System Failure

Kendrick Wagner

Hello,

Sorry about sending a messed up question a minute ago.

I got the following messages and symptoms:

General Massive Catastrophic System Failure

Dependency file not found (paraphrasing)

Control+Z key won't work

Export for Bilingual Review not available after translating several segments of a 6000 segment document. (Too soon?)

 

I did the following:

Installed/reinstalled Studio SR-3 and Multiterm SR-2.

Renamed Settings XML file in Program Data

Updated Windows10

Confirmed Trados set to automatic updates

Shutdown/restarted computer multiple times.

 

Other translators working on the same project have opened some of the same files with no problem and have not experienced this problem in general.

I don't really need the termbase for this because I'm working on completely different subject matter. 

I am mostly concerned about the potential for losing work and not being able to export for bilingual review.

 

Thank you. 

Regards,

 

Ken Wagner

J-E

 

 
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  • 0 in reply to Paul
    Paul,
    Thank you for your reply.

    I have
    Trados 2015 SR-3
    Multiterm 2015 SR-2.

    I searched the KB before posting my question. The KB suggested the ideas of updating Trados and Windows and renaming the Settings file in Program Data.
    I'm somewhat baffled by the other suggestions in the KB like changing permissions and dealing with dozens of lines of programming. I can't seem to find anything straight forward about changing permissions.

    Newly discovered symptoms:
    "No reference to the project is known" displayed on exiting.
    Concordance search produces a notification that there's not TM, even though the TM from other documents (not my own translations) works when translating.
    Also won't save a copy of the Trados file to another location (the keystrokes F A Y).

    Sorry for not providing the right information.

    Regards,

    Ken Wagner
  • 0 in reply to Kendrick Wagner
    Hi Kendrick Wagner (KendrickWagner) ,

    On the versions it looks as though you may be up to date but please check you have these:

    SDL Trados Studio 2015 SR3 - 12.3.5281.10
    SDL MultiTerm 2015 SR2 - 12.2.1657.4

    The second error is looking as though you do have a permissions problem which would suggest this article could be helpful:

    gateway.sdl.com/.../communityknowledge

    You could try reinstalling Studio and MultiTerm as administrator. So right-click on the installer and run as administrator, maybe also try running the application as admin, right-click and use run as administrator.

    If you can't sort this out yourself then log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Paul,

    Thanks for replying again.

    I have the versions you mentioned:
    SDL Trados Studio 2015 SR3 - 12.3.5281.10
    SDL MultiTerm 2015 SR2 - 12.2.1657.4

    The knowledge base article is beyond my comprehension at this point.
    I'll trying reinstalling as administrator and then log a request for help if that doesn't work.

    Thank you again.

    Regards,

    Ken