General Massive Catastrophic System Failure

Question

Hello, 
 Sorry about sending a messed up question a minute ago. 
 I got the following messages and symptoms: 
 General Massive Catastrophic System Failure 
 Dependency file not found (paraphrasing) 
 Control+Z key won't work 
 Export for Bilingual Review not available after translating several segments of a 6000 segment document. (Too soon?) 
 
 I did the following: 
 Installed/reinstalled Studio SR-3 and Multiterm SR-2. 
 Renamed Settings XML file in Program Data 
 Updated Windows10 
 Confirmed Trados set to automatic updates 
 Shutdown/restarted computer multiple times. 
 
 Other translators working on the same project have opened some of the same files with no problem and have not experienced this problem in general. 
 I don't really need the termbase for this because I'm working on completely different subject matter. 
 I am mostly concerned about the potential for losing work and not being able to export for bilingual review. 
 
 Thank you. 
 Regards, 
 
 Ken Wagner 
 J-E

Paul · Answer

Hi Kendrick Wagner , 
 
It's always useful to do a couple of things: 
 
1. Look in the Knowledgebase first and see if any of these results help with your case: 
 
 gateway.sdl.com/.../communitysearchresults 
 
2. Tell us the version of Studio you are using and also Multiterm if the KB doesn't help. 
 
Regards 
 
Paul

Paul · Answer

Hi Kendrick Wagner (KendrickWagner) , 
 
On the versions it looks as though you may be up to date but please check you have these: 
 
SDL Trados Studio 2015 SR3 - 12.3.5281.10 
SDL MultiTerm 2015 SR2 - 12.2.1657.4 
 
The second error is looking as though you do have a permissions problem which would suggest this article could be helpful: 
 
 gateway.sdl.com/.../communityknowledge 
 
You could try reinstalling Studio and MultiTerm as administrator. So right-click on the installer and run as administrator, maybe also try running the application as admin, right-click and use run as administrator. 
 
If you can't sort this out yourself then log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

General Massive Catastrophic System Failure