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The process cannot access the file ... because it is being used by another process!

Jonathan Addess

SDL Trados Studio 2017 SR1 - 14.1.6413.8
During the past 2 weeks, when trying to open files for translation I often get the message:

 

The process cannot access the file ... because it is being used by another process

If I try a few times, it eventually opens

If I try and open multiple files (say 10) at a time I always get the message.

The issue does not go away after shutting Studio, it does not go away after reboot/shutdown, and it happens on all projects from many different customers

HELP!

SDLERROR XML Attached

Fullscreen sdlerror-201824-8h9m52s.sdlerror.xml Download 
<SDLErrorDetails time="04/02/18 8:10:07 AM">
  <ErrorMessage>The process cannot access the file 'C:\Users\jaddess\AppData\Local\Temp\hrlfu5fq.xz3\ijdhyo4t.ijp.ttx' because it is being used by another process.</ErrorMessage>
  <Exception>
    <Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2147024864</HResult>
    <StackTrace><![CDATA[   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
   at System.IO.File.OpenFile(String path, FileAccess access, SafeFileHandle& handle)
   at System.IO.File.SetLastWriteTimeUtc(String path, DateTime lastWriteTimeUtc)
   at Sdl.FileTypeSupport.Framework.Core.Settings.FileSerializer.UnzipFile(Stream zipStream)
   at Sdl.FileTypeSupport.Framework.Core.Settings.FileSerializer.UnzipExternalFile(String filePath)
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.AddEmbeddedFile(internalfile internalFileElement, IDependencyFileProperties file)
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.OnDependencyFiles(XmlElement dependencyFiles)
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.SdlXliffFeeder.<ContinueScanning>b__c(ISdlXliffStreamContentHandler handler)
   at System.Collections.Generic.List`1.ForEach(Action`1 action)
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.SdlXliffFeeder.ContinueScanning()
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ContinueParsing()
   at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext()
   at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext()
   at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext()
   at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse()
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.6413.8</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1255</CodePage>
    <LoggedOnUser>COUGER-2018\jaddess</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>COUGER-2018</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16695772 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


[locked by: Steven Whale at 2:17 PM (GMT 0) on 26 Feb 2020]
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  • 0 in reply to Jonathan Addess
    Hi ,

    We saw a similar issue yesterday that may have been caused by either an AV update or a Windows update, she wasn't sure. But she resolved it by changing a setting in her AV, Avast. I suggest that if you can't solve this yourself that you log a case.

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

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