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Failed to add window command bar exception error message after reinstalling SDL-Trados

Viviane Cholette

Yesterday, I did an update on my software and now it's not working at all. I get an error message saying "Failed to add window command bar exceptions". I search for answers on the community, and found the following article: https://community.sdl.com/product-groups/translationproductivity/f/90/t/17427. I tried all three steps, and it still does not work at all.

I went and deactivated my licence to reinstall the software. I downloaded the software from my SDL account. I reinstalled the software. In the course of the installation, I get the message saying there is an update on my version, to which I have no choice to accept or cancel the process. So, I accepted it. Guess what? It does not work either. I open SDL Trados and still get the same message "Failed to add window command bar exceptions.

Any suggestions?

 

 

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  • 0 in reply to Viviane Cholette
    Hi ,

    It could be that some of the folders you selected are not there if you deinstalled before. This may be a bug in the tool that we need to fix.

    Try it manually. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    If that doesn't help you then do log a case through the support portal and a support engineer can look at this for you tomorrow. In case you don't know how to do that this article explains:

    gateway.sdl.com/.../communityknowledge

    It's a shame you didn't do this immediately you had the problem as this is what you have a support contract for. You can still use the community of course, but don't let that prevent you making sure you have a guaranteed level of support through your account.

    Paul Filkin | RWS Group

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