Can't do an embedded preview of any Word file

Hi all,

I can't do an embedded preview of any Word file, not even the simplest, single-sentence one. The error message is "An error was encountered while previewing the file. Please check your MS Office installation".

My (genuine) MS Office (2016 Professional) installation seems perfectly fine. What might be the problem?

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  • May I count here on substantial support from someone knowledgeable from SDL eventually, or should I rather make some sort of a support ticket? Because this problem is crucial to me and one I can't give up on easily.

    Also, today I tried to do the embedded preview yet again (with a single-word Word file), and a Word file with the following content appeared:

    "SEGSTART:1ecab52b-5dac-4bfd-8011-cda125e4342e:1asdasdSEGEND:1ecab52b-5dac-4bfd-8011-cda125e4342e:1"

    When I do the "Microsoft Word" type external preview, everything is normal.

    Other times the error message mentioned in the OP appears, and that's it. So the behavior isn't even really reproducible.

    Should I attempt to reinstall Office? If so, is there anything specific I should pay attention to?
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