Dunno

I have failed to reproduce your problem with the file you posted

Hi Saerome,

Thank you for checking. We might be using different versions of Studio.

I am using Studio 2017 SR1. Are you using a different version?

Or perhaps it is due to the language combination you are using. These special characters might be part of the regular font in your language. (I was using German to English.)

Best regards,
Bruce Campbell
ASAP Language Services

Paul, could you try reproducing my problem?

Sorry to bother everyone with this.

I wanted to try the same languages as Saerome, but it is not as easy as it used to be to change the 5 default languages. A Windows repair of Studio used to work, but when I tried it now, Studio did not ask me to enter my 5 languages :-(

A re-installation also used to work, but when I downloaded the Studio installation file from SDL.com, it refused to install over my existing Studio, saying I was running a later version and I would have to first uninstall and then install.

I am reluctant to uninstall Studio unless I really have to, as Studio is running fine now and I don't want to anger the gods by playing around with it too much.

I just wanted to find out whether the strange display of these characters indicates a problem with my specific installation of Studio, or with Studio in general.

If it is my specific installation, then I will uninstall and reinstall.

As I mentioned before, I am running Studio 2017 SR1 (14.1.10014.38031).

The test file only contains 2 characters: 2318.test.docx

Best regards,
Bruce Campbell
ASAP Language Services

Hi  

I don't really know what you want me to do? I don't understand the relevance of this file with the screenshot you shared at all.  So I took it, added some text here and there and opened it:

Sort of to be expected given what's in the source file.  I'm obviously missing something here.

Hi  

I don't really know what you want me to do? I don't understand the relevance of this file with the screenshot you shared at all.  So I took it, added some text here and there and opened it:

Sort of to be expected given what's in the source file.  I'm obviously missing something here.

I assumed that when I installed Studio 2019 SR1 that the strange characters would be displayed properly.

I set all of the Studio 2019 SR1 settings manually, made new project templates, arranged windows, etc.

And then I see this again when I create a test project with the same test Word file as before:

I have to say that Studio is the only program I have ever had so much difficulty installing/updating.

I did two repairs of Studio prior to installing Studio 2019, to see whether that would get rid of the display problem in Studio 2017. It didn't.

Now I have to find time to use the cleanup tool for Studio.

Except, of course, SDL decided not to name it "Cleanup". A search for "clean" also does not find anything. Luckily a search for "uninstall" finds the app "SDL Freshstart". Not what I would call an intuitive name, especially when you have to find this app in a collection of hundreds of other apps.

Okay, then I install "Freshstart", but apparently SDL decided not to use a normal install. Can't find "FreshStart" in the Windows 10 Start menu.

So, go back to the description of the app -- and find out that it installs a shortcut on my desktop.

Every other program I have ever installed also installs a Start menu entry. Why not Freshstart?

Now I have to create an entry for Freshstart in my Start menu, so I move the shortcut to C:\ProgramData\Microsoft\Windows\Start Menu

Okay, all set to try out Freshstart.

But I don't have the courage to try it now, because if it messes up somehow and wipes out both Studio 2017 and 2019, then I will have to spend several more hours (it is already late) getting everything set up for work tomorrow morning.

By the way. Next time SDL announces an update, they should allow people to install it. The announcement for Studio 2019 SR1 was made on 10 December (yes, North America is in a different time zone :-), but SDL decided not to let people install it until 11 December.

No problem, right? Trying to activate Studio 2019 triggered an error message and the program was not activated. I tried a couple of times.

But the process nevertheless used up an activation each time in my SDL licences account. Brilliant! Luckily I was able to chat with an SDL representative who reset both activations.

All in all, not a very productive evening, but I have to admit I was expecting it to be a frustrating experience.

Best regards,
Bruce Campbell
ASAP Language Services

Hi Paul,

I still have no idea why you see nice little boxes when you display these test characters in Studio, while I see garbage on my screen.

Here is what I did today:

I restored my system partition with a backup from the night before I installed Studio 2019.

Then I installed Studio 2019 SR1 again -- but this time I did not change any Studio settings.

So, using Studio 2019 SR1 "straight out of the box", I did a "File->Translate Single Document" and loaded my small test file with the strange characters.

This is what was displayed on the screen:

Same garbage as before. The only time I have seen garbage like this is when Studio can't handle a special font, so I changed the "Formatting display style" to "Show all tags but do not show formatting". The garbage was unfortunately still displayed.

But there was some progress:

Last time I installed Studio 2019 SR1, Studio would not accept the focus when I clicked in a Studio target segment. I had to click twice. (So if I was in Chrome and then clicked on a target segment in Studio 2019, the focus would remain in Chrome and when I started typing, the text would be typed into Chrome instead of Studio.) Very irritating. That did not happen this time when I re-installed Studio 2019 SR1.

Last time I installed Studio 2019 SR1, I could not find the "Insert symbol" section anywhere in the ribbon. I had this problem in Studio 2009, 2011, 2014 and 2015 and was very happy when the "Insert symbol" part of the ribbon did not disappear in Studio 2017.

There initially appeared to be no problem with the ribbon this time -- but then I changed some Studio settings. Now those parts of the ribbon sometimes disappear.

Yes, I realize this does not make any sense, but that is exactly my experience with Studio. Completely innocuous changes to the settings can cause completely unrelated problems.

I just want a fully functional version of Studio 2019 without wiping my system disk and installing Windows 10 and all of my programs from scratch. (Which is what I did when I installed Studio 2017.)

Best regards,
Bruce Campbell
ASAP Language Services

Hi again Paul,

I decided to uninstall Studio 2019 and 2017 and then try re-installing Studio 2019.

Studio 2019 and Multiterm 2019 uninstalled fine.

Then when I tried to uninstall Studio 2017 I got the following error:

Well, it looks like Studio 2019 left a few things behind after the uninstall.

I guess I have to recover from my backup again (the backup that was done before I installed Studio 2019) and then try uninstalling Studio 2017 again.

Okay. Restored from the system backup that was made before Studio 2019 SR1 was installed.

The only SDL products on my system are Studio 2017 SR1 and MultiTerm 2017 SR1.

Tried to uninstall Studio 2017 SR1 and received this error:

I wonder why SDL thinks I have the Professional version installed (which I assume is what this means). I have the Freelance version of Studio.

Studio 2017 still runs fine and is still activated.

To say the least, this is getting a bit ridiculous.

I will use Freshstart to set Studio 2017's settings back to default. Then we will see whether the test file displays properly.