Hello Philippe Grimbert (PhilippeGrimbert) ,

What happens if you instead of using the  'Single File' option you select 'New Project' ? Do you get the same issues?

Maybe the first thing I would try, is clearing the TM's from your global settings

Then try setting up the prject/single file translation once again.

Should the issue persist, please try a Studio reset- you can use the following app for this

https://appstore.sdl.com/language/app/sdl-freshstart/876/

Hi Steven

Thank you for responding quickly.

Here are the results so far :

- I don't have this issue when I select "New Project".

- I cleared the TMs per your instructions but the issue persists

- I tried a Studio reset but the issue persists

- Now I have a message "You have set up different translation memories or automated translation providers for certain language pairs". I am not sure what it means, because for all my language pairs the window reads  "From all language pairs".

- The "Reset to Default" button doesn't seem to work. Nothing changes when I click on it.

I can use my workaround (clicking the double arrow )or set a new project for every file I translate, but it is just going to complicate something was simple with Studio 2014 : translating a single file. Thanks 

Hello Philippe Grimbert (PhilippeGrimbert) ,

Your first screen shot is showing a reverse language pair (2*JP-FR and 1* us-EN- FR)

To remove the messages (and unwanted TM's-) simply go to your Global (and project) settings and the specific language pair (here in this example is EN-DE)

and un-tick 'Use different translation providers for this language pair' and remove the TM's.

Global Settings

Project Settings

Now when you create a new single file translation- the issue should be resolved.

Hi Steven

Thanks for following up

Your first screen shot is showing a reverse language pair (2*JP-FR and 1* us-EN- FR)

Could you please explain what you mean by this ? I am afraid I don't get it...

Also, to access my Global settings, I close all projects in the Projects view, then File > Options  > All Language Pairs. Is this correct ?

Thanks

Hello Philippe Grimbert ,

The moment your project is showing THREE languages (FR/JP and EN) which is the source of the warning -

You have set up different translation memories or automated providers for certain language pairs-

To access the Global settings- close any open projects that you have and then go to FILE

and then options 

and then to the specific language pairs

Now when you try to create a new single file translation- you no longer see the greyed out TM's or see the warnings-

If you prefer, I am happy to call you or do a short Webex to show you this in detail (swhale@sdl.com)

Hi Steven

  The moment your project is showing THREE languages (FR/JP and EN) which is the source of the warning -

  You have set up different translation memories or automated providers for certain language pairs-

- These are not my project settings, but my Global settings (Top of background window displays "SDL Trados Studio" and not a project name). Why is this called "All Language Pairs" in Global settings if you cannot set it with 3 language pairs (JP/FR, JP/EN, EN/FR)?

 Anyway, I cleared all TMs from Global settings and Specific language pairs per your instructions.

Then I followed the procedure indicated in the PDF manual on P.16  Defining your default language pair settings (SDL Translating and Reviewing Documents SDL Trados Studio 2019 )

This time, I set up only one language pair with only one TM just to avoid any problems.

I tried to untick the box, but when I did I got the warning( You have set up different translation memories or automated providers for certain language pairs) displayed in the All Language Pairs node. So I proceeded with the box ticked.

I still get the greyed out window.

I use my workaround (clicking twice on the double arrow) to get to this screen, but my TM is greyed out. 

If I untick the box in screenshot 2 above, I will have exactly the same problems, plus the warning.

I'll be happy to receive a call or do a Webex, as you proposed. What is your timezone ?

Hello everyone! I have been having the same issue for ages. Has a workaround been found? Thanks in advance for all replies!

Hi Sergio.  I believe the folks at SDL did call me and solved it, but I cannot remember how because that was more than 5 years ago... Sorry about that.  

I remember one thing they told me is that the warning  "You have set up different translation memories or automated providers for certain language pairs"  is just that - a warning - and can be ignored. In fact I have been ignoring it for more than 5 years. Hope that helps.