Translation Memory and Document Settings window freezes in Studio 2019

Hi

I am using Studio 2019 and Windows 8.1.
When I use the 'Translate as a single document' option, the 'Translation Memory and Document Settings' window behaves strangely : My TMs do not appear when I select the source and target language in the drop down lists.
The Cancel button works, but the OK and the Advanced button don't.
I have found a workaround : clicking twice on the blue double arrow next to the source language drop down list.
Then my TMs appear.
Any idea about how to solve this problem ?

I have tried the following but to no avail :
-Upgrading TMs
-Setting Studio to supertrusted in my antivirus settings
-Reinstalling Studio and Multiterm as per the following link

community.sdl.com/.../19909

Thank you

Trados Studio 'Translation Memory and Document Settings' window with empty Translation Memory list for selected source and target languages.

Trados Studio window showing Translation Memories listed after clicking the blue double arrow next to the source language drop-down list.



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[edited by: Trados AI at 3:02 PM (GMT 0) on 28 Feb 2024]
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  • Hello Philippe Grimbert (PhilippeGrimbert) ,

     

    What happens if you instead of using the  'Single File' option you select 'New Project' ? Do you get the same issues?

    Maybe the first thing I would try, is clearing the TM's from your global settings

    Trados Studio interface showing the 'New Project' option being selected with a green arrow pointing towards it.

    Then try setting up the prject/single file translation once again.

    Should the issue persist, please try a Studio reset- you can use the following app for this

    https://appstore.sdl.com/language/app/sdl-freshstart/876/

    Lydia Simplicio | RWS Group

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    [edited by: Trados AI at 3:02 PM (GMT 0) on 28 Feb 2024]
  • Hi Steven

    Thank you for responding quickly.

    Here are the results so far :

    - I don't have this issue when I select "New Project".

    - I cleared the TMs per your instructions but the issue persists

    - I tried a Studio reset but the issue persists

    - Now I have a message "You have set up different translation memories or automated translation providers for certain language pairs". I am not sure what it means, because for all my language pairs the window reads  "From all language pairs".

    - The "Reset to Default" button doesn't seem to work. Nothing changes when I click on it.

    I can use my workaround (clicking the double arrow )or set a new project for every file I translate, but it is just going to complicate something was simple with Studio 2014 : translating a single file. Thanks 

    Trados Studio screenshot showing a message 'You have set up different translation memories or automated translation providers for certain language pairs'.

    Trados Studio screenshot with a window reading 'From all language pairs' indicating no specific language pair selection.

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    Generated Image Alt-Text
    [edited by: Trados AI at 3:02 PM (GMT 0) on 28 Feb 2024]
Reply
  • Hi Steven

    Thank you for responding quickly.

    Here are the results so far :

    - I don't have this issue when I select "New Project".

    - I cleared the TMs per your instructions but the issue persists

    - I tried a Studio reset but the issue persists

    - Now I have a message "You have set up different translation memories or automated translation providers for certain language pairs". I am not sure what it means, because for all my language pairs the window reads  "From all language pairs".

    - The "Reset to Default" button doesn't seem to work. Nothing changes when I click on it.

    I can use my workaround (clicking the double arrow )or set a new project for every file I translate, but it is just going to complicate something was simple with Studio 2014 : translating a single file. Thanks 

    Trados Studio screenshot showing a message 'You have set up different translation memories or automated translation providers for certain language pairs'.

    Trados Studio screenshot with a window reading 'From all language pairs' indicating no specific language pair selection.

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 3:02 PM (GMT 0) on 28 Feb 2024]
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