Issue while opening an online TM

Question

One of my clients requested me to start using online TMs on a regular basis. In order to start using it they sent me the server address where I can find these TMs. 
 First, I inserted that address in the appropriate place and the server address was immediately recognized and become available. Then a list with the names of all online TMs available from that server appeared. However, when I click on one of these TMs from the list nothing happens which means that I cannot have access to the TMs. 
 Does anyone know ow can I fix the problem in order to have access to the TMs?

Lydia Simplicio · Answer

Hello José Filipe Fonseca , 
 
 If you are able to see the client TM's, this suggests of course the login is correct so i would be suspicious of your AntiVirus provider, which may be blocking the access. 
 Please add Studio (and MultiTerm) you your AV providers white list. Then recreate the project and trya again to access the client server/TM's.

Lydia Simplicio · Answer

Hello José Filipe Fonseca , 
 If Studio has been added tio the AV white list and you are able to see the TM's its difficult to understand why you cannot access them. 
 Maybe its worthwhile to check with the client whether you have proper read access rights (as im sure the issue must have something to do do with permissions somewhere along the line. 
 Also if you could post a frew screen shots- this may help shed some light onto this.

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Issue while opening an online TM