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SDL Trados wont's accept numbers from the numbers' block.

Oliver Qamili

For some strange reason, it's been a couple of days that my SDL Trados 2019 Freelance Plus won't accept my laptop's numbers' block to enter numbers.
It does however accept the numbers on the QWERTY...line of the keyboard, under F1..F2..., and the numbers block works fine in all other applications.
So, what happens when I try to enter numbers using the keys in the numbers' block, is that it will only accept the first digit and only if it is a 0 or a 2, and then I get the message in the printscreen attached.

Anyone else has encountered this...any help?

Thank you
OliverError message in SDL Trados Studio saying 'Object reference not set to an instance of an object' with an OK button.

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[edited by: Trados AI at 12:37 PM (GMT 0) on 29 Feb 2024]
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    Hello ,

    Unfortunately this error doesn't actually tell us anything useful.

    Therefore, its best to always post the full error stack and provide as much info as you possibly can-

    https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/how-to-get-help-quickly-in-the-sdl-community-technical-forums

    However, in the meantime- if we can rule out a simply Num Loc issue, then the issue might be simply out of date drivers-

    I would recommend you follow this Wiki on trouble shooting and ensure everything is up to date (including drivers)-

    https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm

    Lydia Simplicio | RWS Group

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  • 0 in reply to Lydia Simplicio

    Hello Steven Whale,
    Thank for the reply.

    Yes, the "Num Loc" is issue is ruled out, the drivers cannot be older than they were last Thursday (and the issues emeerged Friday), so other than describing what I am doing (entering numbers as I've always done) and that the numbers work fine in Notepad, Word, Excel..., and providing the error message I get ("Object reference not set to an instance of an object."), I'm afraid I don't have any more info to provide.

    Also, I cannot "Show > Save Error Details" as the error message is not in a translated segment - it appears in a pop-up that blocks you from working.

    Any other ideas/solutions very much appreciated.

    Thanks


    Oliver
  • 0 in reply to Oliver Qamili

    Below the error details:

    Fullscreen 7457.errors_4_community.xml Download 
    <?xml version="1.0"?>

<SDLErrorDetails time="14-Oct-19 12:46:05 PM"><ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage><Exception><Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><HelpLink/><Source>StudioSubtitling</Source><HResult>-2147467261</HResult><StackTrace><![CDATA[

   at StudioSubtitling.ViewModel.SubtitlingViewModel.LinkMedia()

   at StudioSubtitling.ViewModel.SubtitlingViewModel.ToggleLinkUnlinkVideo()

   at StudioSubtitling.Actions.PreviewController.ToggleLinkUnlinkVideoAction.Execute()

   at Sdl.Desktop.IntegrationApi.AbstractAction.Sdl.Desktop.IntegrationApi.Extensions.Internal.IAction.Execute()

   at Sdl.Desktop.IntegrationApi.Internal.Adaptors.InternalActionAdaptor.Execute()

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()

   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)

   at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)

   at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)

   at System.Windows.Forms.Form.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyMessage(Message& m)

   at System.Windows.Forms.Control.WmKeyChar(Message& m)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

]]></StackTrace></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>15.0.0.0</ProductVersion><EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1033</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>AzureAD\OliverQAMILI</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>LAP-OLIVERQ</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>8255256 MB</PhysicalMemory></Environment></SDLErrorDetails>
Reply
  • 0 in reply to Oliver Qamili

    Below the error details:

    Fullscreen 7457.errors_4_community.xml Download 
    <?xml version="1.0"?>

<SDLErrorDetails time="14-Oct-19 12:46:05 PM"><ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage><Exception><Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><HelpLink/><Source>StudioSubtitling</Source><HResult>-2147467261</HResult><StackTrace><![CDATA[

   at StudioSubtitling.ViewModel.SubtitlingViewModel.LinkMedia()

   at StudioSubtitling.ViewModel.SubtitlingViewModel.ToggleLinkUnlinkVideo()

   at StudioSubtitling.Actions.PreviewController.ToggleLinkUnlinkVideoAction.Execute()

   at Sdl.Desktop.IntegrationApi.AbstractAction.Sdl.Desktop.IntegrationApi.Extensions.Internal.IAction.Execute()

   at Sdl.Desktop.IntegrationApi.Internal.Adaptors.InternalActionAdaptor.Execute()

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()

   at Sdl.Desktop.Logger.Log.Resources(Object message, Action action)

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)

   at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)

   at Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)

   at System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)

   at System.Windows.Forms.Form.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyPreview(Message& m)

   at System.Windows.Forms.Control.ProcessKeyMessage(Message& m)

   at System.Windows.Forms.Control.WmKeyChar(Message& m)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

]]></StackTrace></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>15.0.0.0</ProductVersion><EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1033</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>AzureAD\OliverQAMILI</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>LAP-OLIVERQ</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>8255256 MB</PhysicalMemory></Environment></SDLErrorDetails>
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