is this something you can help with?

In the meantime, Chloé Lafitte, here is some information that will help you provide the right info to get help:

"When posting a question, the more detail you can provide the better.

It is always helpful if you can provide as much information as possible regarding the issue, along with your actual Studio version, (Help> About Studio), the Operating System and MS Office version.

You can add also add images and files -

And include the 'error stack' if you have one.

Simply save the error stack to your desktop and add this to your post."

The 'error stack' is an error report file that will help diagnose the problem. So, confirm a segment and when the error message appears, click in the square blue icon and make sure you save it to somewhere you can find it, then drag it to a new post on this thread or add it via 'Insert>Image/video/file' as in this image:

The above info was provided by Steven in response to a similar request for help at Exception has been thrown...

Here's the whole page he gives a link to therin.

How to get help quickly in the SDL Community Forums

This Windows error message can be triggered by many things so is not specific enough to diagnose the problem.

I hope this helps,

All the best,

Alison

Have you tried to reset window layout? Go to View menu and use this command. Typically it helps with exactly this error.

Thank you for your advice Alison.

My Studio version is: SDL Trados Studio 2019 Freelance, my OS is Windows 10 Family (version 18362.959) and my MS Office version is 2016 Pro Plus.

Here is the error report

@Jerzy, thank you for your answer, I have already "reset window layout" several times, with no results.

Hope the additional elements will help someone find the clue.

Thank you,

Chloé

Alison,

Yesterday evening I tried to proceed all updates available (I thought they were automatic) on my PC + Studio + Multiterm, reboot my computer and restart Studio (as per Steven's link you provided me with) and... it worked!

Thank you for your help

Chloé

Thanks Alison Field for helping out.

Chloé Lafitte Thanks for letting us know this worked for you.

Just information for others coming across this thread-

Its a common issue with Windows updates, in that, they aren't always completely installed automatically and in the correct order and require a manual update from time to time.

Hi Chloé Lafitte 

I'm so glad your problem is solved!

I think Studio or its predecessor was set by default to automatically update but now the choice is the users:

Select the option I have highlighted if you'd like Studio to be kept automatically updated - also make sure to open MultiTerm and check if there are updates via the Help tab. Nowadays it is important that the two pieces of software remain up to date together.

I have it set to Automatic Check so I can decide when I want to make the download (I sometimes use my phone as a hotspot when working on long journeys so want to wait till I have access to WiFi again). When an update is available, I see the 'Notifications' icon changes from grey to red. Click on the bell and you will read a message indicating the availability of the update...

Have fun using Studio and MultiTerm!

Thanks for letting us know,

Have a lovely weekend!

Ali

Thanks  

Yes, without the Windows Repair facility, Studio's not the only software that would have problems 

Always happy to help!

Ali